Leisure Club Assistant

Valor Hospitality Careers - UK; Hemel Hempstead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Valor Hospitality Careers - UK is seeking a Leisure Club Assistant at Holiday Inn Hemel Hempstead to help deliver a high‑quality leisure experience for guests. You’ll support the smooth operation of the facilities, keeping areas clean, safe and welcoming.

Duties include greeting guests, handling bookings and payments, supervising pool and gym activities, assisting with group classes, and upholding health and safety standards.

Qualifications

• Customer service experience in leisure or hospitality.
• First Aid and CPR certification is highly desirable.
• Excellent verbal and written communication skills.
• Ability to work effectively within a team.
• Willingness to work evenings and weekends.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Handle bookings and payments at front desk.
• Supervise pool and gym areas ensuring safety and cleanliness.
• Assist with delivery of leisure programmes and group classes.
• Carry out administrative duties and respond to membership inquiries.
• Follow health and safety regulations and report issues promptly.

Skills

Customer service experience

First aid certification

Communication skills

Team player

Flexibility

Job description

26,436.80 per annum. 40 hours per week across 5 days.

Holiday Inn Hemel Hempstead

26,436.80 per annum. 40 hours per week across 5 days.

Are you passionate about fitness and wellness?

Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.

Key Responsibilities

• Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
• Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
• Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
• Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one‑on‑one sessions.
• Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
• Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills And Qualifications

• Customer Service Experience: Previous experience in a customer‑facing role, ideally within the leisure or hospitality industry.
• First Aid Certification: Valid First Aid and CPR certification is highly desirable.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively within a team environment.
• Flexibility: Willingness to work various shifts, including evenings and weekends.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.