Leisure Centre Supervisor — Lead Operations & Safety

Serco Limited; Bangor; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Free gym

Safeguarding training

DBS checks

Free swimming lessons

Training opportunities

Wellbeing app

Discounts

Benefits portal

Job summary

Northern Community Leisure Trust (NCLT) is seeking a Leisure Centre Supervisor to lead daily operations, maintain safety and a welcoming environment for all ages at Bangor.

You will train staff, oversee lifeguarding and reception duties, manage rotas and ensure programmes run smoothly, while delivering high customer service.

A valid National Pool Lifeguard Qualification is essential; strong communication and a proactive approach are required.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong health and safety knowledge and ability to lead in emergencies.
• Ability to organise, prioritise and manage multiple demands.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach with high standards.
• Confident and capable swimmer.
• Valid National Pool Lifeguard Qualification.
• Valid National Pool Plant Operators certificate or willingness to work towards it.

Responsibilities

• Lead on health, safety and quality, ensuring safe systems and incident response.
• Deliver training for Recreation Assistants and develop teams.
• Perform lifeguarding, reception and cleaning duties as needed.
• Oversee daily operations, manage rotas and ensure programmes run smoothly.
• Provide performance feedback and run regular KPI reviews with staff.
• Act as a visible leader, respond to customer feedback and community needs.

Skills

Leisure management

Lifeguard supervision

Health and safety leadership

Organisational skills

Communication skills

Proactive hands-on

Swimmer

National Pool Lifeguard Qualification

Pool Plant Operators certificate

Job description

Northern Community Leisure Trust (NCLT) is seeking a Leisure Centre Supervisor to lead daily operations, maintain safety and a welcoming environment for all ages at Bangor.

You will train staff, oversee lifeguarding and reception duties, manage rotas and ensure programmes run smoothly, while delivering high customer service.

A valid National Pool Lifeguard Qualification is essential; strong communication and a proactive approach are required.