Leisure Centre Supervisor

Serco; Bangor; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

21 days' holiday plus bank holidays

6% employer matched pension

Free gym membership for you and your;3

Free safeguarding training and DBS

Free swimming lessons and family perks

Training and development opportunities

Employee Assistance Programme and Well

Retail discounts

Job summary

Northern Community Leisure Trust (NCLT) is seeking a Leisure Centre Supervisor in Bangor to lead safety, operations and service delivery. You will supervise lifeguarding, reception and maintenance duties, while guiding and training a front-line team to ensure outstanding customer experiences.

The role requires a proactive leader with a strong HSE mindset, the ability to manage rotas, and a commitment to delivering high standards in a busy leisure centre environment.

Qualifications

• Experience managing leisure or hospitality operations.
• Lifeguard background with supervisory experience.
• Strong health and safety knowledge across a busy centre.
• Able to organise and prioritise multiple tasks under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Lead health, safety and quality across the centre, complying with legislation.
• Train Recreation Assistants to develop teams and individuals.
• Carry out lifeguarding, reception and cleaning duties as needed.
• Oversee daily operations, rotas and programme delivery.
• Provide feedback, monitor KPIs and engage with community needs.

Skills

Leisure management

Lifeguard supervision

Health & safety leadership

Staff training

Communication

Customer service

Education

National Pool Lifeguard Qualification (NPLQ)

National Pool Plant Operators certificate

Job description

Location: Bangor Aurora Aquatic & Leisure Complex, County Down, BT20 4BN

Salary: £27,274 to £32,024 plus excellent benefits

Schedule: Full time, Permanent

Ready to impact a better future?

Northern Community Leisure Trust (NCLT) encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

What You’ll Do As a Leisure Centre Supervisor

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Carry out job training for Recreation Assistants to ensure effectiveness and the development of teams and individuals.
• Carry out lifeguarding, reception, and cleaning duties as necessary
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Provide feedback on work performance to teams and individuals, carrying out regular KPI's and assisting with staff My Catch Ups
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.

Does this sound like you?

• Proven experience in leisure, hospitality or retail management
• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification (essential)
• Valid National Pool Plant Operators certificate or willingness to work towards it.

What We Offer

• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

This role is subject to a Basic Access NI check. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

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