Leisure Centre Supervisor

Serco Limited; Bangor; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Free gym

Safeguarding training

DBS checks

Free swimming lessons

Training opportunities

Wellbeing app

Discounts

Benefits portal

Job summary

Northern Community Leisure Trust (NCLT) is seeking a Leisure Centre Supervisor to lead daily operations, maintain safety and a welcoming environment for all ages at Bangor.

You will train staff, oversee lifeguarding and reception duties, manage rotas and ensure programmes run smoothly, while delivering high customer service.

A valid National Pool Lifeguard Qualification is essential; strong communication and a proactive approach are required.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong health and safety knowledge and ability to lead in emergencies.
• Ability to organise, prioritise and manage multiple demands.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach with high standards.
• Confident and capable swimmer.
• Valid National Pool Lifeguard Qualification.
• Valid National Pool Plant Operators certificate or willingness to work towards it.

Responsibilities

• Lead on health, safety and quality, ensuring safe systems and incident response.
• Deliver training for Recreation Assistants and develop teams.
• Perform lifeguarding, reception and cleaning duties as needed.
• Oversee daily operations, manage rotas and ensure programmes run smoothly.
• Provide performance feedback and run regular KPI reviews with staff.
• Act as a visible leader, respond to customer feedback and community needs.

Skills

Leisure management

Lifeguard supervision

Health and safety leadership

Organisational skills

Communication skills

Proactive hands-on

Swimmer

National Pool Lifeguard Qualification

Pool Plant Operators certificate

Job description

Ready to impact a better future?

Northern Community Leisure Trust (NCLT) encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

As a Leisure Centre Supervisor, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What you'll do as a Leisure Centre Supervisor

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
• Carry out job training for Recreation Assistants to ensure effectiveness and the development of teams and individuals.
• Carry out lifeguarding, reception, and cleaning duties as necessary
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Provide feedback on work performance to teams and individuals, carrying out regular KPI's and assisting with staff My Catch Ups
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.

Does this sound like you?

• Proven experience in leisure, hospitality or retail management
• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills with the ability to build trust and motivate others.
• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification (essential)
• Valid National Pool Plant Operators certificate or willingness to work towards it.

What we offer

• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

This role is subject to a Basic Access NI check. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.