Duty Manager (WET)

Durham County Council; Spennymoor; On-site; GBP 26,000 - 32,000; Full time

Job summary

Durham County Council is seeking a Duty Manager for Chester le Street Leisure Centre to oversee daily operations, ensuring a high-quality, safe and welcoming experience for users.

You will support the Operations Manager, lead a motivated team, and promote healthy lifestyles through active engagement with customers and the community.

Qualifications

• NVQ Level 3 or equivalent in relevant area.
• Pool Plant Qualification.
• RLSS Pool Lifeguard qualification.
• Significant experience supervising staff in a wet side sport/leisure environment.
• Health & Safety experience and providing excellent customer service.
• Good communication skills and knowledge of the Sport and Leisure industry.

Responsibilities

• Oversee day-to-day operation of Chester le Street Leisure Centre.
• Support the Operations Manager to maximise income.
• Lead a team to be customer-focused and 'can do' in line with Thrive values.
• Act as a physical activity advocate for healthy lifestyles.
• Provide a high-quality, safe, efficient service to users.

Skills

Supervisory experience

Customer service

Communication skills

Sport & Leisure knowledge

Health & Safety experience

Education

NVQ Level 3 or equivalent in relevant area

Tools

Pool Plant Qualification

RLSS Pool Lifeguard qualification

Job description

We have an opportunity for a Duty Manager at Chester le Street Leisure Centre.

WHAT IS INVOLVED?

You will be responsible for the day-to-day operation of the venue providing a high-quality service to customers, that is safe, efficient and enjoyed by users; supporting the Operations Manager to maximise income and to lead a team that is motivated, positive, customer focussed and that implements a “can do” culture in line with the thrive values.

You will act as a physical activity advocate, proactively encouraging and supporting customers to live a healthy lifestyle.

We encourage you to contact John Walker, Leisure Operations Manager at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

• NVQ Level 3 or equivalent in relevant area
• Pool Plant Qualification
• RLSS Pool Lifeguard qualification
• Significant experience working in a wet side sport/leisure environment and supervisory experience is essential.
• You must have experience of supervising employees, along withHealth & Safety experience and ofproviding excellent customer service.
• Good communication skills andknowledge of the Sport and Leisure industry are essential.

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Our commitment to safeguarding

Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought inclusive of a check of the Children’s Barred List , due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation and will confirm whether an individual is barred from working with children.

INTERVIEWS

Interviews will be held on 11 November 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.