Leisure Centre Reception & Member Services Advisor

Leicester City Council; Leicester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Leicester City Council is seeking a Customer Service Advisor for the Braunstone Leisure Centre. The role is full-time, 37 hours per week, permanent with maternity cover and a fixed-term 9-month arrangement.

You will provide a welcoming reception, process documentation and promote services to residents across seven leisure centres. You will handle enquiries, respond to communications, and support membership sign-ups while ensuring high standards of customer care and accurate record-keeping.

Qualifications

• Enthusiastic and motivated.
• A fantastic communicator that relishes working in a fast paced environment.
• A team player and a capable individual.
• At ease on the telephone, face to face and email when contacting customers.
• Experience of working in a busy, fast paced environment with the public.

Responsibilities

• Provide an efficient reception service, signpost customers, book in, issue tickets and visitor passes.
• Respond to communications (post, emails) and manage enquiries; assist with memberships including Direct Debits.
• Open/close the facility, assist on reception duties, maintain equipment, and keep the environment clean and safe.

Skills

Enthusiastic and motivated

Fantastic communicator

Team player

Able to communicate on phone/face-to-F

Job description

Leicester City Council is seeking a Customer Service Advisor for the Braunstone Leisure Centre. The role is full-time, 37 hours per week, permanent with maternity cover and a fixed-term 9-month arrangement.

You will provide a welcoming reception, process documentation and promote services to residents across seven leisure centres. You will handle enquiries, respond to communications, and support membership sign-ups while ensuring high standards of customer care and accurate record-keeping.