Customer Service Advisor

Leicester City Council; Leicester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Leicester City Council is seeking a Customer Service Advisor for the Braunstone Leisure Centre. The role is full-time, 37 hours per week, permanent with maternity cover and a fixed-term 9-month arrangement.

You will provide a welcoming reception, process documentation and promote services to residents across seven leisure centres. You will handle enquiries, respond to communications, and support membership sign-ups while ensuring high standards of customer care and accurate record-keeping.

Qualifications

• Enthusiastic and motivated.
• A fantastic communicator that relishes working in a fast paced environment.
• A team player and a capable individual.
• At ease on the telephone, face to face and email when contacting customers.
• Experience of working in a busy, fast paced environment with the public.

Responsibilities

• Provide an efficient reception service, signpost customers, book in, issue tickets and visitor passes.
• Respond to communications (post, emails) and manage enquiries; assist with memberships including Direct Debits.
• Open/close the facility, assist on reception duties, maintain equipment, and keep the environment clean and safe.

Skills

Enthusiastic and motivated

Fantastic communicator

Team player

Able to communicate on phone/face-to-F

Job description

Reference

REQ8773

Description

Full Time / 37 Hours Per Week / Permanent &Fixed Term for 9 months due to covering maternity leave Acting as an ambassador for Leicester city council, you will be on the front line to provide advice and assist with service requests. After 4 years of delivering year on year improvements Sports Services now have in place ambitious plans to ‘step up the service’ to take us to the next level. With seven leisure centres across the city, we offer gym and swim facilities, group exercise classes, gymnastics and trampoline sessions, and a climbing wall, to all residents to improve their health and wellbeing. Working as a Customer Service Advisor, your role will be to provide an efficient and welcoming reception service and administrative and business support to the Council's services, in accordance with systems, statutory procedures, legislation, corporate standards and policies. You'll be given support and training to ensure you have a positive experience and achieve your full potential. The role will involve working days, evenings and weekends and bank Holidays. Active Leicester operates at seven leisure centres within the city: Aylestone, Braunstone, Cossington Street, Evington, Leicester Leys, New Parks and Spence Street. This full time vacancy is based at Cossington Street Sports Centre. We have the following vacancies: Full time fixed term for 9 months at Braunstone Leisure Centre Full time permanent position at Cossington Leisure Centre

What You Will Be Doing

Friendly and welcoming, you will provide an efficient reception service, by receiving and signposting customers and service users as well as booking in, issuing documentation, tickets and visitor passes. You will undertake administrative support such as responding to incoming communications (post, emails), manage complex customer enquiries and assist in the sale of memberships including processing Direct Debits. Working as part of a team, you will undertake a range of duties such as assisting with the opening and closing of the facility, working on reception, undertaking routine maintenance of equipment, and maintaining the cleanliness and safety of the environment. Alongside these operational functions you will ensure programmed activities and services are available for customers. At all times you will offer excellent customer service as the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints.

What You Will Need

• Enthusiastic and motivated
• A fantastic communicator that relishes working in a fast paced environment
• A team player and a capable individual
• At ease on the telephone, face to face and email when contacting customers

Using your experience of working in a busy, fast paced environment. You will enjoy working with members of the public and responding to queries. Using your positive attitude, you will be able to deal with a range of enquiries regarding the services provided by Leicester City Council. Having good communication skills sufficient to deal with customers face to face and over the telephone, being able to verbally present new ideas and proposals.

With proficient IT skills and experience of using Microsoft Office software packages including Word, PowerPoint and Excel, you will be able to maintain accurate computerised records and EPOS (Electronic Point of Sale) systems.

Region

Central

Location

Braunstone Leisure Centre

Salary

*GBP*26,427- *GBP*26,847 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): *GBP*36,111

Contractual hours

37

Basis

Full time,