Membership Sales Advisor - Free Gym Access & Benefits

Serco Limited; Loughborough; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

6% employer matched pension

Free gym membership for you and your_

Free safeguarding training and DBS in

Free swimming lessons and holiday club

Training and development opportunities

Employee Assistance Programme

Wisdom wellbeing app

Personal Trainer discounts

Retail discounts

21 days’ holiday plus bank holidays

Job summary

Serco Limited in Leicestershire is recruiting a Membership Sales Advisor to deliver excellent customer service at Soar Valley Leisure Centre, promote memberships, and hit sales KPIs. You will process sign-ups, manage enquiries, and support a friendly team in a busy leisure environment.

The role includes cash handling, promoting swimming lessons, and upselling services, with a focus on member retention and customer satisfaction in a permanent, full-time position.

Qualifications

• Minimum 6 months' experience delivering excellent customer service within a lead generation, sales, or contact centre environment.
• Ability to maintain accurate records and handle data.
• Confident in IT systems and Microsoft Office; quick to learn new software.

Responsibilities

• Provide excellent customer service to members and visitors, face-to-face and over the telephone.
• Consistently achieve daily and weekly sales targets and KPIs, including lead generation, appointment bookings, outbound calls, and membership sales.
• Process new memberships and manage new member enquiries.
• Build strong relationships with prospective and existing members, promoting membership products and services to maximise retention.
• Promote health and fitness services and swimming lessons, and membership upgrades.
• Handle cash transactions and follow financial procedures accurately.
• Support colleagues across the team when required; maintain a safe and compliant environment.

Skills

Customer service

Sales targets

Lead generation

Membership sales

Appointment bookings

Outbound calls

IT systems

Microsoft Office

Team player

Record keeping

Education

Level 2 Gym Instructor qualification

Job description

Serco Limited in Leicestershire is recruiting a Membership Sales Advisor to deliver excellent customer service at Soar Valley Leisure Centre, promote memberships, and hit sales KPIs. You will process sign-ups, manage enquiries, and support a friendly team in a busy leisure environment.

The role includes cash handling, promoting swimming lessons, and upselling services, with a focus on member retention and customer satisfaction in a permanent, full-time position.