Leisure Centre Customer Service Assistant (Relief)

Derby City Council; East Midlands; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit Scheme

Flexible and hybrid working (where/if/

Job summary

Derby City Council is seeking Relief Customer Service Assistants for Springwood Leisure Centre. You will handle customer enquiries, take bookings, enrolments and provide facility tours with a focus on delivering a positive experience.

Position is temporary/relief with flexible hours and duties at the leisure centre. You will join a team dedicated to excellent customer service, working across reception duties and events while maintaining databases and using front-of-house systems.

Qualifications

• Customer-focused, friendly and approachable.
• Able to work as part of a team.
• Ability to work on own initiative.
• Able to work under pressure.
• Flexible in approach to work.
• Able to set up and take down sports equipment and be physically fit.

Responsibilities

• Provide a high standard of service to customers face-to-face, by phone or email.
• Respond to enquiries and promote products and services and campaigns.
• Take bookings for sports and activities sessions.
• Take enrolments for coached and school holiday activities.
• Manage front-of-house access and revenue protection.
• Maintain customer databases.
• Provide tours of facilities.
• Set up and take down equipment for bookings and facility usage.
• Report defects found in building, machinery or equipment.

Skills

Customer focus

Teamwork

Communication

Initiative

Working under pressure

Flexibility

Physical fitness

Job description

Derby City Council is seeking Relief Customer Service Assistants for Springwood Leisure Centre. You will handle customer enquiries, take bookings, enrolments and provide facility tours with a focus on delivering a positive experience.

Position is temporary/relief with flexible hours and duties at the leisure centre. You will join a team dedicated to excellent customer service, working across reception duties and events while maintaining databases and using front-of-house systems.