Leisure Centre Operations Lead (Duty Manager)

The Leisure Media Co Ltd; Cockermouth; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free gym membership for you and a +1

Job summary

Everyone Active at Cockermouth Leisure Centre is seeking a Duty Manager to lead a busy team and uphold high service standards. You will oversee health and safety, deliver excellent customer service and drive the centre’s performance. DBS clearance is required before starting, with day, evening and weekend shifts expected.

The role offers an opportunity to develop within a vibrant leisure group, with staff benefits and a supportive environment that values teamwork and reliability.

Qualifications

• Experience in a supervisory role at a busy leisure centre.
• Ability to lead and motivate a diverse team.
• Strong focus on high customer service standards.
• Excellent verbal, written and IT communication skills.
• DBS check required prior to starting.

Responsibilities

• Support health and safety compliance at the centre.
• Drive customer service excellence and support the team.
• Lead and motivate colleagues to deliver results.
• Support cost control and income generation across the business.
• Manage day, evening and weekend duties according to rota.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Time management

Education

National Pool Lifeguard

First Aid at Work

Pool Plant Operators

Job description

Everyone Active at Cockermouth Leisure Centre is seeking a Duty Manager to lead a busy team and uphold high service standards. You will oversee health and safety, deliver excellent customer service and drive the centre’s performance. DBS clearance is required before starting, with day, evening and weekend shifts expected.

The role offers an opportunity to develop within a vibrant leisure group, with staff benefits and a supportive environment that values teamwork and reliability.