Duty Manager

The Leisure Media Co Ltd; Cockermouth; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free gym membership for you and a +1

Job summary

Everyone Active at Cockermouth Leisure Centre is seeking a Duty Manager to lead a busy team and uphold high service standards. You will oversee health and safety, deliver excellent customer service and drive the centre’s performance. DBS clearance is required before starting, with day, evening and weekend shifts expected.

The role offers an opportunity to develop within a vibrant leisure group, with staff benefits and a supportive environment that values teamwork and reliability.

Qualifications

• Experience in a supervisory role at a busy leisure centre.
• Ability to lead and motivate a diverse team.
• Strong focus on high customer service standards.
• Excellent verbal, written and IT communication skills.
• DBS check required prior to starting.

Responsibilities

• Support health and safety compliance at the centre.
• Drive customer service excellence and support the team.
• Lead and motivate colleagues to deliver results.
• Support cost control and income generation across the business.
• Manage day, evening and weekend duties according to rota.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Time management

Education

National Pool Lifeguard

First Aid at Work

Pool Plant Operators

Job description

At Cockermouth Leisure Centre

Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week

The successful candidate will be responsible for supporting health and safety, driving customer service excellence and supporting the team

We need a Duty Manager who will…

• Have experience in a supervisory role at a busy leisure centre
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Have a proven track record in cost control and driving income in all areas of the business
• Demonstrate exceptional time management and deadline compliance

National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications are desirable. This position will involve day, evening and weekend work, including public holidays and will require a DBS to be completed prior to starting.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.