Leisure Centre Manager: Pools, Gym & Guest Experience

Finlake Resort &Spa; Highweek; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Discounted holidays

Discounted meals

30 days holiday

Pension & life assurance

Training & development

Zusammenfassung

Haulfryn, one of the UK's leading holiday park operators, is seeking a Leisure Manager for Finlake Resort & Spa to oversee day-to-day leisure operations, including pools, gym, reception, and activities, ensuring safety, high standards and a welcoming guest experience.

You will lead and develop the leisure team, maintain SOPs and health and safety, manage customer enquiries and contribute to commercial performance through membership growth and cost control.

Qualifikationen

• Previous experience within a leisure, health club, holiday park or similar operational environment.
• Detailed practical knowledge of swimming pool and pool plant operations.
• Experience of leading, supervising or developing team members.
• A good understanding of health and safety requirements within a leisure environment.
• The ability to understand and implement Standard Operating Procedures (SOPs), Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
• Strong customer service and communication skills.
• Good commercial awareness, with an understanding of revenue generation and customer retention.
• Strong organisational skills and the ability to manage changing operational priorities.
• A proactive, practical and solutions-focused approach.
• Professional, accountable and confident taking ownership of day-to-day leisure operations.
• A full, valid UK driving licence may be required where driving forms part of the duties.

Aufgaben

• Oversee the day-to-day operation of the leisure facilities, including swimming pools, gym, reception, membership services and leisure activities.
• Lead, support and develop the leisure team, ensuring clear expectations and consistently high standards.
• Ensure the leisure facilities are safe, clean, welcoming and operationally ready.
• Oversee swimming pool and pool plant operations, including water testing, plant checks and operational records.
• Maintain a strong health and safety culture and ensure relevant operating procedures, risk assessments and safety documentation are understood and followed.
• Deliver a professional and welcoming experience for owners, members and holiday guests.
• Support the effective operation of reception and membership services, including enquiries, renewals and customer queries.
• Support commercial performance through membership growth, customer retention and effective management of operational costs and resources.
• Identify operational issues and opportunities for improvement, taking ownership of solutions and following matters through to resolution.
• Work collaboratively with park management and other departments to support the wider operation of the park.

Kenntnisse

Leisure management

Pool operations

Team leadership

Health & safety

Customer service

Commercial awareness

Operational planning

SOPs/EAPs

Driving licence

Communication

Jobbeschreibung

Haulfryn, one of the UK's leading holiday park operators, is seeking a Leisure Manager for Finlake Resort & Spa to oversee day-to-day leisure operations, including pools, gym, reception, and activities, ensuring safety, high standards and a welcoming guest experience.

You will lead and develop the leisure team, maintain SOPs and health and safety, manage customer enquiries and contribute to commercial performance through membership growth and cost control.