Leisure Operations Manager: Pools, Gym & Guest Experience

Finlake Resort &Spa; Teignbridge; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive Salary

Discounted Holidays

Discounted Meals

30 Days Holiday

Company Sick Pay

Pension Scheme & Life Assurance

Continuous Training & Development Op­p

90 years of family values & commitment

Job summary

Finlake Resort & Spa is seeking an experienced Leisure Manager to lead day-to-day operation of our leisure facilities, including swimming pools, gym, reception and membership services. You will supervise the leisure team, ensure safety, cleanliness and guest satisfaction while delivering strong commercial performance.

The role requires practical knowledge of pool plant operations, a passion for service, and the ability to manage health and safety, customer experience and a multi-site operation

Qualifications

• Previous experience within a leisure, health club, holiday park or similar operational environment.
• Detailed practical knowledge of swimming pool and pool plant operations.
• Experience of leading, supervising or developing team members.
• A good understanding of health and safety requirements within a leisure environment.
• The ability to understand and implement Standard Operating Procedures (SOPs), Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
• Strong customer service and communication skills.
• Good commercial awareness, with an understanding of revenue generation, customer retention and efficient operations.
• Strong organisational skills and the ability to manage changing operational priorities.
• A proactive, practical and solutions-focused approach.
• Professional, accountable and confident taking ownership of day-to-day leisure operations.
• A full, valid UK driving licence may be required where driving forms part of the duties associated with the role.

Responsibilities

• Oversee the day-to-day operation of the leisure facilities, including swimming pools, gym, reception, membership services and leisure activities.
• Lead, support and develop the leisure team, ensuring clear expectations and consistently high standards.
• Ensure the leisure facilities are safe, clean, welcoming and operationally ready.
• Oversee swimming pool and pool plant operations, including water testing, plant checks and operational records.
• Maintain a strong health and safety culture and ensure relevant operating procedures, risk assessments and safety documentation are understood and followed.
• Deliver a professional and welcoming experience for owners, members and holiday guests.
• Support the effective operation of reception and membership services, including enquiries, renewals and customer queries.
• Support commercial performance through membership growth, customer retention and effective management of operational costs and resources.
• Identify operational issues and opportunities for improvement, taking ownership of solutions and following matters through to resolution.
• Work collaboratively with park management and other departments to support the wider operation of the park.

Skills

Leisure experience

Pool plant operations

Team leadership

Health & safety

Customer service

Commercial awareness

Operations management

Problem solving

Job description

Finlake Resort & Spa is seeking an experienced Leisure Manager to lead day-to-day operation of our leisure facilities, including swimming pools, gym, reception and membership services. You will supervise the leisure team, ensure safety, cleanliness and guest satisfaction while delivering strong commercial performance.

The role requires practical knowledge of pool plant operations, a passion for service, and the ability to manage health and safety, customer experience and a multi-site operation