Leisure Manager

Finlake Resort &Spa; Teignbridge; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive Salary

Discounted Holidays

Discounted Meals

30 Days Holiday

Company Sick Pay

Pension Scheme & Life Assurance

Continuous Training & Development Op­p

90 years of family values & commitment

Job summary

Finlake Resort & Spa is seeking an experienced Leisure Manager to lead day-to-day operation of our leisure facilities, including swimming pools, gym, reception and membership services. You will supervise the leisure team, ensure safety, cleanliness and guest satisfaction while delivering strong commercial performance.

The role requires practical knowledge of pool plant operations, a passion for service, and the ability to manage health and safety, customer experience and a multi-site operation

Qualifications

• Previous experience within a leisure, health club, holiday park or similar operational environment.
• Detailed practical knowledge of swimming pool and pool plant operations.
• Experience of leading, supervising or developing team members.
• A good understanding of health and safety requirements within a leisure environment.
• The ability to understand and implement Standard Operating Procedures (SOPs), Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
• Strong customer service and communication skills.
• Good commercial awareness, with an understanding of revenue generation, customer retention and efficient operations.
• Strong organisational skills and the ability to manage changing operational priorities.
• A proactive, practical and solutions-focused approach.
• Professional, accountable and confident taking ownership of day-to-day leisure operations.
• A full, valid UK driving licence may be required where driving forms part of the duties associated with the role.

Responsibilities

• Oversee the day-to-day operation of the leisure facilities, including swimming pools, gym, reception, membership services and leisure activities.
• Lead, support and develop the leisure team, ensuring clear expectations and consistently high standards.
• Ensure the leisure facilities are safe, clean, welcoming and operationally ready.
• Oversee swimming pool and pool plant operations, including water testing, plant checks and operational records.
• Maintain a strong health and safety culture and ensure relevant operating procedures, risk assessments and safety documentation are understood and followed.
• Deliver a professional and welcoming experience for owners, members and holiday guests.
• Support the effective operation of reception and membership services, including enquiries, renewals and customer queries.
• Support commercial performance through membership growth, customer retention and effective management of operational costs and resources.
• Identify operational issues and opportunities for improvement, taking ownership of solutions and following matters through to resolution.
• Work collaboratively with park management and other departments to support the wider operation of the park.

Skills

Leisure experience

Pool plant operations

Team leadership

Health & safety

Customer service

Commercial awareness

Operations management

Problem solving

Job description

Join our team at Finlake Resort & Spa

Location:Finlake Resort & Spa
Salary:£35,000 per annum
Hours:Full Time, 40 hours per week
Job Type:Permanent

Areyou an experienced leisure professional with strong operational knowledge and apassion for delivering a safe and exceptional customer experience?

AtHaulfryn, we’re proud to create exceptional holiday experiences across our UKholiday parks, and we’re looking for a Leisure Manager to join our teamat Finlake Resort & Spa.

You’lltake responsibility for the day-to-day operation of our leisure facilities,including swimming pools and pool plant, gym facilities, leisure activities,reception and membership services. Leading and supporting the leisure team,you’ll ensure our facilities are safe, welcoming, well presented and runningeffectively for our owners, members and holiday guests.

Thisis a varied management role combining people leadership, health and safety,customer experience and commercial performance. We’re looking for someone withstrong leisure experience and a detailed practical understanding of swimmingpool and pool plant operations who can confidently take ownership of theday-to-day operation.

Why Join Us?

• Competitive Salary
• Discounted Holidays at our picturesque UKholiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays),increasing to 35 days with service (pro-rata for part-time roles)
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & DevelopmentOpportunities
• Be part of a company with 90 years of family valuesand a commitment to sustainability

What You’ll Do

• Overseethe day-to-day operation of the leisure facilities, including swimmingpools, gym, reception, membership services and leisure activities.
• Lead,support and develop the leisure team, ensuring clear expectations andconsistently high standards.
• Ensurethe leisure facilities are safe, clean, welcoming and operationally ready.
• Overseeswimming pool and pool plant operations, including water testing, plantchecks and operational records.
• Maintaina strong health and safety culture and ensure relevant operatingprocedures, risk assessments and safety documentation are understood andfollowed.
• Delivera professional and welcoming experience for owners, members and holidayguests.
• Supportthe effective operation of reception and membership services, includingenquiries, renewals and customer queries.
• Supportcommercial performance through membership growth, customer retention andeffective management of operational costs and resources.
• Identifyoperational issues and opportunities for improvement, taking ownershipofsolutions and following matters through to resolution.
• Workcollaboratively with park management and other departments to support thewider operation of the park.

Who We’re Looking For

• Previousexperience within a leisure, health club, holiday park or similaroperational environment.
• Detailedpractical knowledge of swimming pool and pool plant operations.
• Experienceof leading, supervising or developing team members.
• Agood understanding of health and safety requirements within a leisureenvironment.
• Theability to understand and implement Standard Operating Procedures (SOPs),Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
• Strongcustomer service and communication skills.
• Goodcommercial awareness, with an understanding of revenue generation,customer retention and efficient operations.
• Strongorganisational skills and the ability to manage changing operationalpriorities.
• Aproactive, practical and solutions-focused approach.
• Professional,accountable and confident taking ownership of day-to-day leisureoperations.
• Afull, valid UK driving licence may be required where driving forms part ofthe duties associated with the role.

Why Choose Haulfryn?

• ExceptionalLocations: Work in a place that inspires
• Family Values:Join a supportive, community-focused team
• Nurturing Nature:Sustainability is at the heart of what we do

Ifyou’re an experienced leisure professional looking for your next opportunityand have the operational and pool plant knowledge we’re looking for, we’d loveto hear from you.

Inline with the requirements of the Immigration, Asylum and Nationality Act 2006,all applicants must be eligible to live and work in the UK. Documented evidenceof eligibility will be required from candidates as part of the recruitmentprocess.

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