Leisure Manager

Finlake Resort &Spa; Highweek; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Discounted holidays

Discounted meals

30 days holiday

Pension & life assurance

Training & development

Job summary

Haulfryn, one of the UK's leading holiday park operators, is seeking a Leisure Manager for Finlake Resort & Spa to oversee day-to-day leisure operations, including pools, gym, reception, and activities, ensuring safety, high standards and a welcoming guest experience.

You will lead and develop the leisure team, maintain SOPs and health and safety, manage customer enquiries and contribute to commercial performance through membership growth and cost control.

Qualifications

• Previous experience within a leisure, health club, holiday park or similar operational environment.
• Detailed practical knowledge of swimming pool and pool plant operations.
• Experience of leading, supervising or developing team members.
• A good understanding of health and safety requirements within a leisure environment.
• The ability to understand and implement Standard Operating Procedures (SOPs), Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
• Strong customer service and communication skills.
• Good commercial awareness, with an understanding of revenue generation and customer retention.
• Strong organisational skills and the ability to manage changing operational priorities.
• A proactive, practical and solutions-focused approach.
• Professional, accountable and confident taking ownership of day-to-day leisure operations.
• A full, valid UK driving licence may be required where driving forms part of the duties.

Responsibilities

• Oversee the day-to-day operation of the leisure facilities, including swimming pools, gym, reception, membership services and leisure activities.
• Lead, support and develop the leisure team, ensuring clear expectations and consistently high standards.
• Ensure the leisure facilities are safe, clean, welcoming and operationally ready.
• Oversee swimming pool and pool plant operations, including water testing, plant checks and operational records.
• Maintain a strong health and safety culture and ensure relevant operating procedures, risk assessments and safety documentation are understood and followed.
• Deliver a professional and welcoming experience for owners, members and holiday guests.
• Support the effective operation of reception and membership services, including enquiries, renewals and customer queries.
• Support commercial performance through membership growth, customer retention and effective management of operational costs and resources.
• Identify operational issues and opportunities for improvement, taking ownership of solutions and following matters through to resolution.
• Work collaboratively with park management and other departments to support the wider operation of the park.

Skills

Leisure management

Pool operations

Team leadership

Health & safety

Customer service

Commercial awareness

Operational planning

SOPs/EAPs

Driving licence

Communication

Job description

Are you an experienced leisure professional with strong operational knowledge and a passion for delivering a safe and exceptional customer experience? At Haulfryn, we're proud to create exceptional holiday experiences across our UK holiday parks, and we're looking for a Leisure Manager to join our team at Finlake Resort & Spa. You'll take responsibility for the day-to-day operation of our leisure facilities, including swimming pools and pool plant, gym facilities, leisure activities, reception and membership services. Leading and supporting the leisure team, you'll ensure our facilities are safe, welcoming, well presented and running effectively for our owners, members and holiday guests. This is a varied management role combining people leadership, health and safety, customer experience and commercial performance. We're looking for someone with strong leisure experience and a detailed practical understanding of swimming pool and pool plant operations who can confidently take ownership of the day-to-day operation.,

• Oversee the day-to-day operation of the leisure facilities, including swimming pools, gym, reception, membership services and leisure activities.
• Lead, support and develop the leisure team, ensuring clear expectations and consistently high standards.
• Ensure the leisure facilities are safe, clean, welcoming and operationally ready.
• Oversee swimming pool and pool plant operations, including water testing, plant checks and operational records.
• Maintain a strong health and safety culture and ensure relevant operating procedures, risk assessments and safety documentation are understood and followed.
• Deliver a professional and welcoming experience for owners, members and holiday guests.
• Support the effective operation of reception and membership services, including enquiries, renewals and customer queries.
• Support commercial performance through membership growth, customer retention and effective management of operational costs and resources.
• Identify operational issues and opportunities for improvement, taking ownership of solutions and following matters through to resolution.
• Work collaboratively with park management and other departments to support the wider operation of the park.
• Previous experience within a leisure, health club, holiday park or similar operational environment.
• Detailed practical knowledge of swimming pool and pool plant operations.
• Experience of leading, supervising or developing team members.
• A good understanding of health and safety requirements within a leisure environment.
• The ability to understand and implement Standard Operating Procedures (SOPs), Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs).
• Strong customer service and communication skills.
• Good commercial awareness, with an understanding of revenue generation, customer retention and efficient operations.
• Strong organisational skills and the ability to manage changing operational priorities.
• A proactive, practical and solutions-focused approach.
• Professional, accountable and confident taking ownership of day-to-day leisure operations.
• A full, valid UK driving licence may be required where driving forms part of the duties associated with the role.

Why Choose Haulfryn?

With over 90 years of experience, we're proud to be one of the UK's leading holiday park operators. What sets us apart? Exceptional Locations: Work in a place that inspires Family Values: Join a supportive, community-focused team Nurturing Nature: Sustainability is at the heart of what we do If you're an experienced leisure professional looking for your next opportunity and have the operational and pool plant knowledge we're looking for, we'd love to hear from you. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time roles)
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability