Leisure Centre Duty Manager - Lead, Service and Safety

Serco Limited; Cranbrook; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free gym membership for you and your •

DBS checks

Free safeguarding training

Free swimming lessons

20+ days holiday

Pension contributions

Training and development

Employee assistance programme

Retail discounts

Moreleisure employee benefits

Job summary

Leisure Solutions Community Trust is recruiting a Duty Manager at The Weald Sport Centre, Cranbrook, to lead the day-to-day operations of the leisure centre and ensure a safe, welcoming environment for all visitors.

You’ll manage opening/closing, rosters, and programming, support lifeguard duties, and drive customer service standards while maintaining high health and safety compliance. A proactive, hands-on leader with teamwork skills is essential.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisory experience.
• Strong health and safety leadership ability.
• Commercial awareness and customer service focus.
• Ability to organise and prioritise multiple duties.
• Excellent communication and people skills.

Responsibilities

• Lead on health, safety and quality, ensuring compliant operations.
• Drive sales activity and member engagement while maintaining standards.
• Oversee opening/closing, rotas and programming delivery.
• Monitor facilities and maintain cleanliness and safety.
• Coach and develop staff to sustain performance.
• Act as a visible leader and respond to feedback and queries.
• Support lifeguarding duties as required.

Skills

Lifeguard supervision

Team leadership

Health & safety

Customer service

Operations management

Rotas & scheduling

Job description

Leisure Solutions Community Trust is recruiting a Duty Manager at The Weald Sport Centre, Cranbrook, to lead the day-to-day operations of the leisure centre and ensure a safe, welcoming environment for all visitors.

You’ll manage opening/closing, rosters, and programming, support lifeguard duties, and drive customer service standards while maintaining high health and safety compliance. A proactive, hands-on leader with teamwork skills is essential.