Leisure Centre Operations Lead

Serco; Buckingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free gym membership

Free safeguarding training

Free swimming lessons

21 days’ holiday + bank holidays

6% employer matched pension

Training & development

Employee Assistance Programme

Retail discounts

Job summary

Serco, on behalf of Leisure Solutions Community Trust (LSCT), is seeking a Duty Manager to lead day-to-day operations at the Buckingham leisure centre. You will drive safety, customer service and programme delivery while supporting lifeguarding duties as needed.

The role requires contact with customers, colleagues and partners to maintain a welcoming, active community space. A strong background in leisure management and lifeguard supervision is essential.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong health and safety leadership in emergencies.
• Commercial awareness and sales/customer engagement.
• Able to organise, prioritise and manage multiple operations.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach maintaining high standards.
• Confident and capable swimmer.
• Valid National Pool Lifeguard Qualification.
• Valid National Pool Plant Operators certificate.

Responsibilities

• Lead health, safety, and quality; ensure compliance.
• Support sales activity and member retention.
• Oversee daily operations, rotas and opening/closing.
• Monitor facilities; ensure cleanliness and safety.
• Lead, coach and develop colleagues.
• Act as visible leader; respond to feedback.
• Support Lifeguarding duties as required.

Skills

Leisure management

Lifeguard supervision

Health & safety leadership

Sales & customer service

Operations planning

Communication skills

Team leadership

Swimming ability

Education

National Pool Lifeguard Qualification

National Pool Plant Operators certificate

Job description

Serco, on behalf of Leisure Solutions Community Trust (LSCT), is seeking a Duty Manager to lead day-to-day operations at the Buckingham leisure centre. You will drive safety, customer service and programme delivery while supporting lifeguarding duties as needed.

The role requires contact with customers, colleagues and partners to maintain a welcoming, active community space. A strong background in leisure management and lifeguard supervision is essential.