Leisure Centre Duty Manager — Lead Operations & Safety

Serco; Maidstone; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holidays 21 days + bank holidays

Pension up to 6% contribution

Training & development: internal &资格资助

Health and wellbeing programmes

Employee discounts across retailers

Volunteer day and charitable giving

Job summary

Maidstone Leisure Trust is recruiting a Duty Manager to lead daily operations at Maidstone Leisure Centre and ensure a safe, welcoming environment for all visitors. You’ll oversee front-of-house and facility activities, driving excellent customer service and smooth operation.

This permanent, full-time role (40 hours) includes early mornings, evenings, weekends and bank holidays, with responsibilities from opening the building to responding to live operational challenges.

Qualifications

• Experience in a leisure, fitness or customer-focused environment.
• Proven ability to supervise or lead teams effectively, and lead by example.
• Strong communication skills and a passion for customer service.
• The ability to stay calm and make decisions under pressure.
• A flexible and reliable approach to working shifts.
• An NPLQ qualification is desirable but not essential; however, candidates must be able to meet the requirements to achieve the qualification.

Responsibilities

• Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
• Act as a key holder, taking responsibility for opening and closing the facility
• Coordinate colleagues across front of house, wet side and dry side activities
• Deliver excellent customer care, handling enquiries, feedback and complaints professionally
• Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
• Respond confidently to incidents and emergencies in line with established processes

Skills

Leisure experience

Team leadership

Communication

Decision making under pressure

Flexible shifts

NPLQ qualification desirable

Job description

Maidstone Leisure Trust is recruiting a Duty Manager to lead daily operations at Maidstone Leisure Centre and ensure a safe, welcoming environment for all visitors. You’ll oversee front-of-house and facility activities, driving excellent customer service and smooth operation.

This permanent, full-time role (40 hours) includes early mornings, evenings, weekends and bank holidays, with responsibilities from opening the building to responding to live operational challenges.