Leisure Centre Duty Manager: Customer Experience & Safety

London Youth; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

39 days annual leave

Health Care Cash Plan

Employee Assistance Programme

Free onsite parking

Uniform provided

Job summary

London Youth, Woodrow High House, is seeking a Duty Manager to lead a dedicated team and ensure a high-quality, safe experience for users of the leisure centre. You will supervise Lifeguards and Leisure Assistants and coordinate with teachers, groups and the public.

The role focuses on managing the pool area, health & safety, rosters, and customer service excellence, with a strong emphasis on safeguarding and inclusivity within a busy community setting.

Qualifications

• RLSS NPLQ (National Pool Lifeguard Qualification) is essential.
• Pool Plant Operator Certificate is highly advantageous.

Responsibilities

• Provide frontline duty management with lifeguard cover.
• Supervise leisure retail shop and manage bookings.
• Support roster staffing and training records.
• Ensure safety and KPIs for leisure facilities.

Skills

Customer service

Team supervision

Lifeguard operations

Health & safety

Communication

Computer literacy

Job description

London Youth, Woodrow High House, is seeking a Duty Manager to lead a dedicated team and ensure a high-quality, safe experience for users of the leisure centre. You will supervise Lifeguards and Leisure Assistants and coordinate with teachers, groups and the public.

The role focuses on managing the pool area, health & safety, rosters, and customer service excellence, with a strong emphasis on safeguarding and inclusivity within a busy community setting.