Leisure Centre Duty Manager — Lead Safety & Service

Serco; Oxford; Vor Ort; GBP 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

21 days’ holiday

Free gym membership

Free safeguarding training and DBS

Free swimming lessons for one child

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Wisdom wellbeing app

Personal Trainer discounts

Retail discounts

MoreLeisure benefits site

Zusammenfassung

Serco Leisure is seeking a Duty Manager for Barton Leisure Centre in Oxford. You’ll lead daily operations, ensuring a safe, welcoming environment and high service standards for customers of all ages.

Prior experience in leisure/hospitality/retail management is essential, with lifeguard qualifications and a focus on safety. You will manage opening/closing, rosters and programme delivery, while supporting sales, customer engagement and community health initiatives.

Qualifikationen

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations
• Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives
• Ability to organise, prioritise and manage multiple operational demands effectively
• Excellent communication and interpersonal skills with the ability to build trust and motivate others
• A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification or willingness to work towards it
• Valid National Pool Plant Operators certificate or willingness to work towards it

Aufgaben

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs
• Support with Lifeguarding duties as required

Kenntnisse

Leisure management

Lifeguard supervision

Health & safety

Sales & service

Organization

Communication

Team leadership

Swimming

Jobbeschreibung

Serco Leisure is seeking a Duty Manager for Barton Leisure Centre in Oxford. You’ll lead daily operations, ensuring a safe, welcoming environment and high service standards for customers of all ages.

Prior experience in leisure/hospitality/retail management is essential, with lifeguard qualifications and a focus on safety. You will manage opening/closing, rosters and programme delivery, while supporting sales, customer engagement and community health initiatives.