Leisure Centre Duty Manager — Lead Operations & Service

Better; Newcastle upon Tyne; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Learning & development

Discounted gym membership

Full time permanent position

Industry leading pay rates

GLL Extras discounts

Ride to work scheme

Free eye tests

Job summary

GLL in Newcastle is recruiting a Duty Manager for Newcastle City Baths. You will be responsible for day-to-day operations of the gym, pool and facilities, supervising shifts, and ensuring a high standard of customer service and safety.

You will support energy conservation, resource maximisation and staff development while delivering a welcoming, professional experience to centre users. The role offers a permanent, full-time contract with progression opportunities.

Responsibilities

• A can-do attitude.
• Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service.
• Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
• Ensure all pool safety / operating procedures are in place.
• To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.
• Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).

Job description

GLL in Newcastle is recruiting a Duty Manager for Newcastle City Baths. You will be responsible for day-to-day operations of the gym, pool and facilities, supervising shifts, and ensuring a high standard of customer service and safety.

You will support energy conservation, resource maximisation and staff development while delivering a welcoming, professional experience to centre users. The role offers a permanent, full-time contract with progression opportunities.