Swimming Pool Duty Manager - Lead Ops & Customer Experience

London Youth; Amersham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 39 days

Health care plan

Employee assistance programme

Onsite parking

Uniform provided

Wellbeing app access

Mentoring network

Meals on duty

Tea & coffee bar

Prestigious estate location

Job summary

London Youth is seeking a Duty Manager to lead frontline and lifeguard teams, ensuring a safe, high‑quality experience across the leisure centre. You will manage daily operations, training records, and customer bookings while promoting excellent service and safety standards.

The role requires a customer‑facing background, with a commitment to safeguarding, diversity and inclusion, and a proactive, collaborative approach with staff and external partners.

Qualifications

• Current RLSS NPLQ is essential.
• Pool Plant Operator Certificate is highly advantageous.
• Experience with leisure bookings systems is a plus.
• Experience managing external suppliers for services is desirable.

Responsibilities

• Provide outstanding customer service via frontline duty management.
• Cover early/late shifts to ensure lifeguard and duty manager cover seven days.
• Organise lifeguard training and maintain training records.
• Supervise the leisure shop and reconcile daily sales.
• Cover lifeguard shifts to maintain continuous operations.
• Support rota planning with the Operations & Duty Manager.

Skills

Customer service

Team leadership

Communication skills

Adaptability

Education

NVQ in Leisure/Operations Management

First Aid at Work

Tools

CoursePro

Deputy Scheduling

Job description

London Youth is seeking a Duty Manager to lead frontline and lifeguard teams, ensuring a safe, high‑quality experience across the leisure centre. You will manage daily operations, training records, and customer bookings while promoting excellent service and safety standards.

The role requires a customer‑facing background, with a commitment to safeguarding, diversity and inclusion, and a proactive, collaborative approach with staff and external partners.