Relief Customer Service Assistant

Derby City Council; East Midlands; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit Scheme

Flexible and hybrid working (where/if/

Job summary

Derby City Council is seeking Relief Customer Service Assistants for Springwood Leisure Centre. You will handle customer enquiries, take bookings, enrolments and provide facility tours with a focus on delivering a positive experience.

Position is temporary/relief with flexible hours and duties at the leisure centre. You will join a team dedicated to excellent customer service, working across reception duties and events while maintaining databases and using front-of-house systems.

Qualifications

• Customer-focused, friendly and approachable.
• Able to work as part of a team.
• Ability to work on own initiative.
• Able to work under pressure.
• Flexible in approach to work.
• Able to set up and take down sports equipment and be physically fit.

Responsibilities

• Provide a high standard of service to customers face-to-face, by phone or email.
• Respond to enquiries and promote products and services and campaigns.
• Take bookings for sports and activities sessions.
• Take enrolments for coached and school holiday activities.
• Manage front-of-house access and revenue protection.
• Maintain customer databases.
• Provide tours of facilities.
• Set up and take down equipment for bookings and facility usage.
• Report defects found in building, machinery or equipment.

Skills

Customer focus

Teamwork

Communication

Initiative

Working under pressure

Flexibility

Physical fitness

Job description

Job description

Salary: Grade C - per hour

Location: Springwood Leisure Centre

Hours: Relief

Working Pattern: As required

Closing Date: 30th October 2026

Contract Type: Temporary / Fixed Term until March 2028 with possible extension

The Opportunity

We are seeking to appoint enthusiastic and energetic individuals to work at Springwood Leisure Centre as Relief Customer Service Assistants.

Come and join our thriving team to support our ever improving Leisure Centre.

What you'll be doing

• Provide a high standard of service when dealing with general customers, colleagues and visitors to the leisure centre, either face-to-face, on the telephone or via email to ensure they receive a positive and enjoyable experience by.
• Responding to customer enquiries and providing information about the full range of products and services available and supporting promotional campaigns
• Taking bookings for sports and physical activity sessions
• Taking enrolments for coached and school holiday activities
• Manage customer access through the use of front of house entry systems, ensuring revenue protection
• Ensuring customer databases are maintained
• Providing tours of facilities
• Setting up and taking down equipment in relation to bookings and usage of facilities
• Carrying out regular checks on building, machinery, plant and equipment reporting any defects to the Operations Managers, ensuring appropriate documentation is completed

About you

You must be:

• Customer focused, friendly and approachable
• Able to work as part of a team
• Have the ability to work on your own initiative
• Able to work under pressure
• Flexible in your approach to work
• Able to set up and take down various pieces of sports equipment and be physically fit and able

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.