Leisure Assistant: Guest Experience & Member Services

South Norfolk and Broadlands Council; Long Stratton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

LGPS pension

Job summary

South Norfolk and Broadland Councils are seeking an enthusiastic Leisure Assistant for Long Stratton Leisure Centre. You will be the first point of contact, delivering friendly, professional service and representing the Council’s image.

Key duties include assisting with memberships, supervising sessions, First Aid, café service, and helping run events. A criminal record check is required; closing date 09/10/26.

Qualifications

• Experience in a customer facing role.
• Proficient IT skills and ability to multitask.
• Subject to a satisfactory criminal record check.

Responsibilities

• Provide excellent customer service and resolve membership and usage enquiries at first point of contact.
• Assist with supervising roller-skating sessions and ensure a safe environment for all participants.
• Administer First Aid when required.
• Conduct tours for prospective members and support membership sales.
• Prepare and serve food and drinks in our café area.
• Support the delivery of events and hospitality across the centre.

Skills

Customer service

IT skills

Multitasking

Job description

South Norfolk and Broadland Councils are seeking an enthusiastic Leisure Assistant for Long Stratton Leisure Centre. You will be the first point of contact, delivering friendly, professional service and representing the Council’s image.

Key duties include assisting with memberships, supervising sessions, First Aid, café service, and helping run events. A criminal record check is required; closing date 09/10/26.