Leisure Assistant

South Norfolk and Broadland Councils; Long Stratton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking an enthusiastic Leisure Assistant for Long Stratton Leisure Centre. You will act as the first point of contact, delivering friendly, professional service and promoting a positive image of the centre and the Council.

You will handle enquiries, supervise activities, assist with sales, and support events and hospitality. The role requires prior customer-facing experience, IT proficiency, and the ability to multitask in a busy environment.

Qualifications

• Experience in a customer-facing role.
• Ability to use IT tools and systems.
• Strong organisational and multitasking skills.
• Friendly and approachable attitude in a busy environment.

Responsibilities

• Provide excellent customer service and resolve queries at first point of contact.
• Assist with supervising roller-skating sessions and maintain a safe environment.
• Administer First Aid when required.
• Conduct tours for potential members and support membership sales.
• Prepare and serve food and drinks in the café area.
• Support delivery of events and hospitality across the centre.

Skills

Customer service

IT skills

Multitasking

Job description

Long Stratton Leisure Centre boasts a state-of-the-art gym, soft play, a studio, a multi-functional Sports Hall and a Café.

We are looking for an enthusiastic Leisure Assistant to join our team and help to make every visit to our centre a great experience.

You’ll be the first point of contact for our visitors, ensuring they receive a friendly, professional and helpful service. You’ll play a key role in promoting a positive image of the centre and the Council, whilst keeping up to date with our policies and procedures.

Key Responsibilities

• Provide excellent customer service and resolve membership and usage enquiries at first point of contact.
• Assist with supervising roller-skating sessions and ensure a safe environment for all participants.
• Administer First Aid when required.
• Conduct tours for prospective members and support membership sales.
• Prepare and serve food and drinks in our café area.
• Support the delivery of events and hospitality across the centre.

About You

With previous experience in a customer facing role, you will have a friendly and approachable attitude with the ability to work confidently in a busy environment, and handle customer queries effectively. You will have proficient IT skills and will be able to multitask whilst maintaining accuracy and attention to detail.

Please note that this post is subject to a satisfactory criminal record check.

Closing Date: 09/10/26

Interview Date: To be confirmed

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.