Leisure Assistant

Wiltshire Council; England; On-site; GBP 18,000 - 19,000; Full time

Job summary

Wiltshire Council is seeking enthusiastic Leisure Assistants to join Clarendon Sports Centre on a casual, ad-hoc basis. You will help run day-to-day operations, assist customers, and keep facilities clean and welcoming.

Hourly rate is £13.28–£13.48, with an extra 10% for unsocial hours on qualifying shifts; hours are variable, evenings and weekends may be required. Candidates should have strong communication skills and a good grasp of health and safety.

Qualifications

• Outstanding communication skills and commitment to excellent customer service.
• Ability to stay calm and professional in busy environments.
• Understanding of Health and Safety principles in leisure settings.

Responsibilities

• Assist with the day-to-day running of the centre.
• Resolve customer queries and keep facilities clean and tidy.
• Support flexible, ad-hoc shift coverage and events as needed.

Skills

Customer service

Communication skills

Calm under pressure

Health and safety awareness

Job description

Salary: £13.28 - £13.48 per hour(P plus 10% unsocial hours for qualifying shifts)

Hours per week: 0 hours

Interview date: To be confirmed following shortlisting

As leisure provision in Trowbridge evolves, Clarendon Sports Centre (currently known as Trowbridge Sports Centre) will continue to play an important role in supporting local clubs, community groups and customers. Located next to Clarendon Academy, the centre offers sports hall, gym hall and squash court facilities and will remain a key part of the town's leisure offer.

We are looking for enthusiastic and reliable individuals to join our team on a casual basis. These positions provide flexible, ad-hoc work to support the operational needs of the business, including covering periods of staff absence and periods of increased demand. Opportunities may be available during evenings and weekends.

Are you an energetic and dynamic individual who is looking for a new challenge? Consider joining us as a Leisure Assistant.

As a Leisure Assistant, you will be helping with the responsibilities and operations of the day to day running of the centre. You will be undertaking a variety of roles as required to meet operational needs, resolving customer queries and keeping the centre clean and tidy.

We are looking for an energetic individual with outstanding communication skills, driven by a strong motivation to provide exceptional customer service. The ideal candidate will demonstrate the ability to work well and remain calm in high-pressure situations. An understanding of Health and Safety principles and procedures alongside general knowledge of Leisure Centre operations and activities will be essential.

As a casual worker, the council will enhance your hourly rate by 12.07% to compensate you for annual leave. You will have no fixed hours and will work on an as-needed basis, depending on Wiltshire Council's requirements and your availability. You are not obligated to be available, and the council is not obliged to offer you work.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Ricki Madden, Leisure Operations Manager at [e-mail]

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Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.