Leisure Assistant - Adventure Zone

Wiltshire Council; Trowbridge; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Annual leave uplift

Job summary

Wiltshire Council is seeking casual Leisure Assistants to support our new Adventure Zone, a dynamic space with soft play, sensory experiences and a play cafe. You will welcome families, supervise activities, help run interactive features and ensure a safe, clean environment.

As a casual worker, you’ll have flexible hours across weekdays, evenings, weekends and school holidays, with no fixed schedule. The role emphasises excellent customer service, calmness under pressure, and a positive,

Qualifications

• Energetic individuals with excellent communication skills and a strong motivation to provide exceptional customer service.
• Able to work well as part of a team.
• Understanding of health and safety principles and procedures.

Responsibilities

• Welcoming customers and supervising/interacting with guests within the Adventure Zone.
• Supporting the operation of interactive play features and activities.
• Carrying out cleaning and safety checks.
• Assisting with birthday parties and helping to ensure an outstanding customer experience.
• Occasionally providing support in other areas of the leisure centre.

Skills

Customer service

Communication skills

Health & safety

Job description

Job Description

Salary: £13.28 - £13.48 per hour (Plus 10% unsocial hours for qualifying shifts)

Hours per week: 0 hours

Interview date: To be confirmed following shortlisting

Be part of something extraordinary as we prepare to open one of the newest and most impressive leisure facilities in the area. The facility will become a hub for health, wellbeing, and community activity, and we're looking for talented, motivated individuals who want to be part of something special.

Whether you're looking to develop your career, make a positive impact in the community, or be part of an ambitious and forward-thinking team, this role could be perfect for you.

We are looking for enthusiastic and energetic individuals to join our team as Leisure Assistants, with a primary focus on our exciting new Adventure Zone. This unique space will feature soft play, sensory experiences, interactive activities and a play café, providing a fun, safe and welcoming environment for children, young people and families.

A typical day could involve welcoming customers, supervising and interacting with guests within the Adventure Zone, supporting the operation of interactive play features, carrying out cleaning and safety checks, assisting with birthday parties and helping to ensure an outstanding customer experience. While the role may occasionally provide support in other areas of the leisure centre, the Adventure Zone will be the main focus of the position.

We are looking for energetic individuals with excellent communication skills and a strong motivation to provide exceptional customer service. The ideal candidate will be able to work well as part of a team, remain calm in busy environments and demonstrate an understanding of Health and Safety principles and procedures.

These are casual positions, and we are looking to build a flexible team that can support the operation across a range of hours. Opportunities will be available during weekdays, early evenings, weekends and school holidays, and we welcome applications from individuals with varying availability.

As a casual worker, the council will enhance your hourly rate by 12.07% to compensate you for annual leave. You will have no fixed hours and will work on an as-needed basis, depending on Wiltshire Council's requirements and your availability. You are not obligated to be available, and the council is not obliged to offer you work.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Angus Crick, Duty Manager at [e-mail]

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.