Leisure Assistant

Wiltshire Career Site; Trowbridge; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Wiltshire Council is seeking a Leisure Assistant for Clarendon Sports Centre in Trowbridge. The role is part-time, on a rota system with shifts in evenings and weekends, and a 18-month temporary contract. You will help run daily centre operations, handle customer queries and maintain cleanliness and safety across facilities.

Hybrid working is available, with on-site presence for core hours and admin tasks performed partly in the workplace. A proactive customer-service mindset is essential.

Qualifications

• Experience delivering excellent customer service.
• Strong communication and interpersonal skills.
• Flexibility to work a rota including evenings and weekends.

Responsibilities

• Assist with day-to-day running of the leisure centre.
• Respond to customer queries and resolve issues promptly.
• Keep the centre clean and tidy to a high standard.

Skills

Customer service

Communication skills

Flexibility

Job description

Salary:£25,614 - £26,016 pro rata(Plus 10% unsocial hours for qualifying shifts)

Hours per week:Various hours

Temporary/Fixed term:18 months

Interview date:To be confirmed following shortlisting

As leisure provision in Trowbridge evolves, Clarendon Sports Centre (currently known as Trowbridge Sports Centre) will continue to play an important role in supporting local clubs, community groups and customers. Located next to Clarendon Academy, the centre offers sports hall, gym hall and squash court facilities and will remain a key part of the town's leisure offer.

We are looking for enthusiastic and reliable individuals to join our team on a part-time basis. These positions are worked on a rota system and will involve a mixture of evening and weekend shifts to meet the needs of the business. Flexibility and a commitment to delivering excellent customer service are essential.

Are you an energetic and dynamic individual who is looking for a new challenge? Consider joining us as a Leisure Assistant.

As a Leisure Assistant, you will be helping with the responsibilities and operations of the day-to-day running of the centre. You will be undertaking a variety of roles as required to meet operational needs, resolving customer queries and keeping the centre clean and tidy.

We are looking for an energetic individual with outstanding communication skills, driven by a strong motivation to provide exceptional customer service.

The ideal candidate will demonstrate the ability to work well and remain calm in high-pressure situations. An understanding of Health and Safety principles and procedures, alongside general knowledge of leisure centre operations and activities, will be essential.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Ricki Madden, Leisure Operations Manager at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.