Leisure & Accommodation Assistant - Permanent - EC01576

Edinburgh College; City of Edinburgh; On-site; GBP 27,000 - 29,000; Part time

Job summary

A local educational institution seeks a Leisure and Accommodation Assistant to manage customer interactions and bookings at the front desk. You'll organize tours, promote services, and ensure safety standards, including First Aid coverage. This part-time position offers flexible hours and a supportive work environment. Ideal candidates will have strong customer service skills and experience in similar roles.

Benefits

Guaranteed interview scheme for BME groups and others

Qualifications

• Experience in a customer-facing role.
• Knowledge of First Aid procedures.
• Ability to manage bookings and customer inquiries.

Responsibilities

• Serve as the primary point of contact for leisure and accommodation.
• Manage bookings for classes and guest accommodations.
• Conduct tours of accommodation and facility areas.

Skills

Customer service skills

Effective communication

Organizational skills

First Aid knowledge

Job description

Location: Milton Road Campus, 24 Milton Road East, EH15 2PQ

Salary: £27,554 - £28,932 per year pro rata. band c (appointment is usually made at first point of the scale.)

Contract Type: Permanent

Position Type: Part Time

Hours: 30 hours per week

Edinburgh College is looking to hire a qualified individual for the exciting position of Leisure and Accommodation Assistant.

Your duties will include:

• Serve as the primary point of contact for all aspects of leisure and accommodation operations at the front desk. This includes engaging in face-to-face interactions, as well as handling phone calls and emails.
• Communicate effectively with customers, residents, personal trainers, class instructors, and staff at all levels.
• Manage bookings for classes and inductions, as well as guest accommodations. This includes completing reservation sheets, payment forms, and other related tasks.
• Organise tours of the accommodation, gym, and spa areas for prospective customers or clients.
• Conduct direct marketing and sales activities to promote our services and facilities, which may include off-site promotional events and on-campus marketing during student orientation days or Freshers' Week.
• Familiarise yourself with the policies and procedures related to accommodation operations, including tenancy documents, medical records, and summer school activities.
• Regularly review and update information booklets to ensure they remain accurate and relevant.
• Always maintain a healthy and safe environment. This involves providing First Aid coverage, having lifeguards on duty, monitoring the CCTV in the pool area, checking First Aid equipment, and ensuring you are familiar with the use of the defibrillator.

Working Pattern:

Full-time employees work on a rotational 5-day over 7 shift patterns, which includes weekdays and weekends.

Part-time roles are pro rata and will also involve working across a 7-day rota, including potential weekend shifts, depending on the needs of the service.

This post is subject to a shift allowance of 14%, which is payable in addition to the stated salary where the shift pattern worked meets the eligibility criteria.

We operate a guaranteed interview scheme and open this to BME groups, people living with a disability, the care experienced and Armed forces veterans - if you meet the essential criteria, you will automatically be selected for an interview.

Please see the Job Description and Person Specification for further details.