Leicester Crown Admin Offcier

Brook Street; Leicester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Guaranteed interview for veterans/spo1

Disability Confident Leader / DefenceE

Job summary

Brook Street is recruiting for a Crown Court Administrative Officer in Leicester. This on-site, Monday to Friday role supports hearing activity, processes case files, handles correspondence, and assists with jury service tasks.

You will engage with users and stakeholders, follow procedures, maintain data accuracy and security, and help with scheduling, reporting, and policy compliance in a busy justice environment.

Qualifications

• Excellent customer service skills.
• Ability to communicate clearly and consistently.
• Careful, process-led approach to administration.
• Ability to follow policies and procedures.
• Willingness to help prevent issues from escalating.

Responsibilities

• Undertaking administrative tasks to prepare for and conclude hearing activity.
• Provide support to users and stakeholders via face-to-face engagement, telephone, and correspondence.
• Use scripts and knowledge articles to signpost users to relevant support and services.
• Follow complaints policies and assist through the process including escalation where needed.
• Process and maintain accurate case file information with secure information handling.

Skills

Customer service

Clear communication

Data accuracy

Policy adherence

Supportive attitude

Job description

Crown Court Administrative Officer
Location: Leicester
Monday To Friday - On site working
Pay Rate £12.86ph
If you enjoy helping people navigate important processes with clarity, calm and confidence, this is a fantastic opportunity to support a busy justice environment in Leicester. Our Client is seeking customer-focused professionals to provide administrative and operational support, ensuring users, stakeholders and judicial teams are supported end-to-end.
What you'll be doing:

• Undertaking administrative tasks to help prepare for, facilitate and conclude hearing activity
• Providing support to users and stakeholders via face-to-face engagement, telephone (incoming and outbound), and responding to correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the most relevant support and services
• Following complaints policies and procedures, supporting users through the process and responding promptly where escalation may be needed
• Processing and maintaining accurate case file information, including secure information handling and compliance with retention/data-loss protocols
• Supporting jury service activities such as selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Supporting enforcement activity by helping with financial assessments, aiding fine collection, and producing basic statistical and financial reports
• Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
• Supporting operational delivery by processing work using standard operating procedures and meeting performance targets

What you'll bring:

• Strong customer service skills, with the ability to communicate clearly and consistently-even when needs are specific or complex
• Confidence handling correspondence, telephone enquiries and face-to-face interactions professionally
• A careful, process-led approach to administration, data accuracy and secure information management
• The ability to follow policies and procedures, and remain responsive to changing priorities in a busy environment
• A supportive attitude and willingness to help prevent issues from escalating

Additional information:

• Occasional travel to Loughborough Magistrates Court and Leicester Magistrates Court
• You may also be required to carry out Crown Court usher duties

Ready to bring your customer focus and organisation skills to a role where your support makes a real difference?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.