Legal Support Technical Team Administrator

HF; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days' annual leave (rising to 30) +

Life Insurance & Income Protection

Private Medical Insurance

Employee Assistance Programme &Digital

Pension Scheme

Electric Car Scheme

Enhanced Maternity, Paternity & Adop”t

Hybrid & Flexible Working Options

Discounted Gym Membership & Employee |

Job summary

HF in Manchester is seeking a Legal Support Technical Administrator to act as a gateway for all new work and to utilise your technical knowledge to prioritise instructions across HF's legal departments, while following agreed client escalation processes.

You will provide file and general administration support to all departments, ensuring SLAs and MI deadlines are met in a busy, collaborative environment. The role is hybrid with one day per week in the office, based at Media City, Salford Quays.

Qualifications

• Adaptable, self-motivated team player who communicates with confidence and professionalism.
• Accurate, with high attention to detail.
• Ability to switch between tasks in a busy role.

Responsibilities

• Liaise with clients, third parties and courts regarding new instructions via telephone and request papers.
• Collate information and complete vetting processes, manage client responses and document accurately.
• Prioritise work according to urgency (AOS dates, SLA, client requests).
• Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Process Court Proceedings received via post, email and the DCP.
• Be an exceptional team player with a positive and professional work ethic.
• Provide support to Fee Earners as required.
• Ensure confidentiality of all firm and client documentation per DPA requirements.

Skills

Adaptable

Self-motivated

Team player

Confidence in communication

Job description

Legal Support Technical Administrator

Manchester - Media City, Salford Quays

Hybrid - 1 day per week office attendance

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA's) and management information (MI) deadlines are met.

About The Role

Legal Support Technical Administrator

Manchester - Media City, Salford Quays

Hybrid - 1 day per week office attendance

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA's) and management information (MI) deadlines are met.

What will I be doing?

• Liaising with clients, third parties and courts regarding new instructions via telephone including requesting papers and ascertaining any additional/missing information.
• Collating information and completing vetting process as required, managing client responses and documenting accurately.
• Prioritise work according to urgency (i.e. AOS dates, SLA, specific client requests).
• Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Processing Court Proceedings received via post, email and the DCP.
• To be an exceptional team player with a positive and professional work ethic.
• To provide support to Fee Earners as and when required.
• To ensure the confidentiality of all the firm's and client's documentation and information in compliance with all DPA requirements.

What do I need?

This is a busy role, requiring a high level of accuracy and the ability to switch between tasks. We don't require any previous experience as full training will be given however, you will be an adaptable, self-motivated team player who works conscientiously and communicates with confidence and professionalism.

What’s in it for you?

Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

You’ll Enjoy

• 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers - and more!

What’s next?

As an equal opportunities' employer, we're passionate about inclusive hiring approaches.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.