Legal Support Technical Administrator

Horwich Farrelly; Manchester; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days’ annual leave (rising to 30)

Life Insurance

Income Protection

Private Medical Insurance

Healthcare Cash Plan

Employee Assistance Programme

Pension Scheme

Electric Car Scheme

Enhanced Maternity Leave

Hybrid & Flexible Working Options

Discounted Gym Membership

Employee Discount Hub

Flu & Eyecare Vouchers

Job summary

Horwich Farrelly in Manchester (Media City) is seeking a Legal Support Technical Administrator to join the Legal Support Team. The role acts as a gateway for all new work, prioritising instructions to support all legal departments while following client escalation processes.

You'll provide file and general administration, ensuring SLA and MI deadlines are met. This busy, dual-location role is hybrid with one day per week in the office, offering a structured training environment and career

Qualifications

• No prior experience required; full training provided.
• High level of accuracy and ability to switch between tasks.
• Adaptable, self-motivated team player with professionalism.
• Excellent communication with clients and stakeholders.

Responsibilities

• Liaise with clients, third parties and courts to gather instructions.
• Collate information and complete vetting, documenting responses.
• Prioritise work by urgency, SLA, and client requests.
• Support Fee Earners and maintain confidentiality of processes.
• Process Court Proceedings received by post, email or DCP.
• Be a proactive team player and meet MI/SLA deadlines.

Skills

Adaptable

Self-motivated

Team player

Communicates clearly

Job description

Legal Support Technical Administrator
Manchester - Media City, Salford Quays
Hybrid - 1 day per week office attendance

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA’s) and management information (MI) deadlines are met.

What will I be doing?

• Liaising with clients, third parties and courts regarding new instructions via telephone including requesting papers and ascertaining any additional/missing information.
• Collating information and completing vetting process as required, managing client responses and documenting accurately.
• Prioritise work according to urgency (i.e. AOS dates, SLA, specific client requests).
• Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
• Investigate complex instructions via client/third party liaison.
• Processing Court Proceedings received via post, email and the DCP.
• To be an exceptional team player with a positive and professional work ethic.
• To provide support to Fee Earners as and when required.
• To ensure the confidentiality of all the firm’s and client’s documentation and information in compliance with all DPA requirements.

What do I need?

This is a busy role, requiring a high level of accuracy and the ability to switch between tasks. We don't require any previous experience as full training will be given however, you will be an adaptable, self-motivated team player who works conscientiously and communicates with confidence and professionalism.

What’s in it for you?

Apart from the competitive salary you’d expect, our package of benefits reflects our values of partnership, innovation, and being real people. We’re committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

• 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers – and more!

What’s next?

As an equal opportunities’ employer, we're passionate about inclusive hiring approaches.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.