Legal Support Technical Administrator

HF

Manchester

Hybrid

GBP 21,000 - 26,000

Full time

4 days ago

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Benefits offered by this job

Annual leave 25d

Life Insurance

Private Medical

Employee Assistance

Pension Scheme

Hybrid Working

Gym Discount

Eyecare Vouchers

Digital GP

Job summary

HF is recruiting a Legal Support Technical Administrator in Manchester (Media City, Salford Quays). The role is hybrid with one day in the office weekly, handling intake and prioritisation of new work while supporting the legal teams.

No prior experience is required as comprehensive training is provided; the successful candidate will demonstrate accuracy, professionalism, and strong communication. Benefits include flex working and a comprehensive package.

Qualifications

No prior experience required; full training provided.
High level of accuracy and ability to switch between tasks.
Confident, professional communication with colleagues and clients.

Responsibilities

Liaise with clients, third parties and courts regarding new instructions via telephone.
Collate information and complete vetting process; document accurately.
Prioritise work according to urgency (AOS dates, SLA, client requests).
Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
Investigate complex instructions via client/third party liaison.
Process Court Proceedings received via post, email and the DCP.
Provide support to Fee Earners as required.
Ensure confidentiality of all firm and client documentation and information per DPAs.

Skills

Adaptable

Self-motivated

Team player

Attention to detail

Excellent communication

Job description

About the Role

Legal Support Technical Administrator

Manchester - Media City, Salford Quays

Hybrid - 1 day per week office attendance

We're looking for a Legal Support Technical Administrator to join our Legal Support Team to act as a gateway for all new work and to utilise your technical knowledge and expertise to ensure instructions are correctly identified and prioritised to best support to all legal departments of HF whilst following agreed client escalation processes and liaising with key stakeholders as required. You will also provide file and general administration support to all departments of the firm ensuring all our service level agreements (SLA's) and management information (MI) deadlines are met.

What will I be doing?

Liaising with clients, third parties and courts regarding new instructions via telephone including requesting papers and ascertaining any additional/missing information.
Collating information and completing vetting process as required, managing client responses and documenting accurately.
Prioritise work according to urgency (i.e. AOS dates, SLA, specific client requests).
Liaise with clients/fee earners regarding duplicate files/conflicts of interest.
Investigate complex instructions via client/third party liaison.
Processing Court Proceedings received via post, email and the DCP.
To be an exceptional team player with a positive and professional work ethic.
To provide support to Fee Earners as and when required.
To ensure the confidentiality of all the firm's and client's documentation and information in compliance with all DPA requirements.

What do I need?

This is a busy role, requiring a high level of accuracy and the ability to switch between tasks. We don't require any previous experience as full training will be given however, you will be an adaptable, self-motivated team player who works conscientiously and communicates with confidence and professionalism.

What's in it for you?

Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

You’ll enjoy: