Junior IT Support Analyst

Huntress; Greater London; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after probation

Private medical insurance

Dental insurance

Pension contributions

GP access

Cycle to Work

Eye care vouchers

Life assurance

Job summary

Huntress is recruiting a Junior IT Support Analyst for a Legal/Professional Services firm in Central London. The role offers hybrid working after probation, with a salary of £26,000–£28,000 plus discretionary bonus.

Hours are 8.30am–6.30pm on a 35-hour week, with shift patterns. You will provide first-line IT support, configure devices, manage user accounts and permissions, and support Microsoft 365, SharePoint, Teams, and video conferencing.

Qualifications

• IT degree or relevant qualifications.
• Good understanding of Windows-based systems and Microsoft applications.
• Experience in IT support or a similar role.
• Ability to explain technical issues clearly to non-technical users.
• Interest in developing an IT career in a legal/professional services environment.

Responsibilities

• Provide first IT support, diagnosing and resolving hardware, software, network and user issues.
• Set up, configure and maintain laptops, mobile devices and user accounts.
• Manage user permissions, access controls and system login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
• Assist with software testing, installations, system upgrades and IT improvement projects.
• Provide on-site and remote technical assistance to colleagues.
• Liaise with external IT support providers and suppliers to resolve technical issues.
• Maintain incident logs, manage tickets and update users regularly.
• Collaborate with the technology team to deliver projects and improve IT services.

Skills

IT support experience

Windows & MS apps

Mobile devices (Android/iOS)

Azure/MS 365

Communication & problem solving

Education

IT degree or relevant qualifications

Tools

iManage

Microsoft 365/SharePoint

Teams/Telephony

Job description

Junior IT Support Analyst - Legal / Professional Services

Location: Central London (W1)

Salary: £26,000-£28,000, plus discretionary bonus

Working pattern: Full-time, hybrid working available after probation

Hours: 8.30am-6.30pm (on a shift pattern, 35 hour week)

Key Responsibilities

• Provide first IT support, diagnosing and resolving hardware, software, network and user issues.
• Set up, configure and maintain laptops, mobile devices and user accounts.
• Manage user permissions, access controls and system login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
• Assist with software testing, installations, system upgrades and IT improvement projects.
• Provide both on-site and remote technical assistance to colleagues.
• Liaise with external IT support providers and suppliers to resolve technical issues.
• Maintain accurate incident logs, manage support tickets and ensure users receive regular updates.
• Work collaboratively with the wider technology team to deliver projects and improve IT services.

Key skills and experience

• Experience in IT support or a similar technical role.
• IT degree or relevant qualifications, a genuine interest in technology, enjoy helping people and are looking to develop their IT career.
• A good understanding of Windows-based systems and Microsoft applications.
• Knowledge of Android and/or iOS devices.
• Strong communication and problem-solving skills.
• A customer-focused approach, with the ability to explain technical issues clearly to non-
• Experience with Microsoft Azure, Microsoft 365, iManage (training will be given)
• Working within a legal or professional services environment advantageous

Benefits

• Hybrid working, with up to two days working from home after probation.
• Private medical insurance and dental insurance.
• Pension contributions of up to 5%.
• 24/7 remote GP access through a dedicated health service.
• Season ticket loan.
• Cycle to Work scheme.
• Eye care vouchers.
• Enhanced Employee Assistance Programme, including leadership and life coaching.
• Complimentary cooked staff lunch every six weeks.
• Additional leave to move house, where required, subject to the firm's policy.
• Life assurance of four times annual salary, capped at £500,000.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.