Legal IT Support Engineer: 1st/2nd Line (Hybrid, London)

DVF Recruitment; Greater London; Híbrido; GBP 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Exposure to legal technologies

Collaborative professional culture

Skill development in IT support

Resumo da oferta

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional services environment, particularly in the legal sector. Join a professional culture offering exposure to legal technologies and enterprise IT environments.

Qualificações

• Experience providing 1st / 2nd line IT support in a professional services environment.
• Strong knowledge of Windows 10/11 and Active Directory.
• Ability to work in a demanding environment.

Responsabilidades

• Provide 1st and 2nd line support for end-user hardware and software.
• Troubleshoot issues across Windows 10/11 and Microsoft 365.
• Log and resolve incidents and service requests via an ITSM tool.

Conhecimentos

Customer service

Communication skills

Troubleshooting

Technical support

Ferramentas

ServiceNow

Zendesk

Microsoft 365

iManage

Descrição da oferta de emprego

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional services environment, particularly in the legal sector. Join a professional culture offering exposure to legal technologies and enterprise IT environments.