Senior IT Support & AV Specialist (Legal)

DGH Recruitment; Greater London; On-site; GBP 43,200 - 52,800; Full time

Job summary

A leading global law firm in London is seeking a Senior IT Support Analyst to provide in-person support and troubleshoot various technical issues. This position requires strong interpersonal and client service skills, especially under pressure. The ideal candidate will have experience with Microsoft tools and legal document management systems. The role involves maintaining incident records and collaborating with support teams to deliver seamless service. Offering a competitive salary of £48,000 per annum.

Qualifications

• Strong interpersonal and client service skills, with a consultative approach.
• Comfortable advising under pressure, managing unknowns, and prioritising tasks.
• Experienced with core Microsoft tools, cloud-based apps, and ideally, legal DMS platforms.

Responsibilities

• Deliver in-person deskside and audio-visual (AV) support.
• Troubleshoot and resolve technical issues.
• Provide advisory support on legal tech tools and configurations for workflows.
• Maintain accurate incident and request records in ServiceNow.

Skills

Interpersonal skills

Client service skills

Microsoft tools

Cloud-based applications

Legal Document Management Systems (DMS)

Job description

A leading global law firm in London is seeking a Senior IT Support Analyst to provide in-person support and troubleshoot various technical issues. This position requires strong interpersonal and client service skills, especially under pressure. The ideal candidate will have experience with Microsoft tools and legal document management systems. The role involves maintaining incident records and collaborating with support teams to deliver seamless service. Offering a competitive salary of £48,000 per annum.