Legal Assistant / Client Support Analyst (Triage)

Juno; Greater London; Remote; GBP 26,000 - 38,000; Full time

Job summary

Juno in the UK is hiring a Legal Assistant / Client Support Analyst to be the first point of contact for clients via phone or email, providing updates and answering questions.

You’ll work with our legal teams on complex matters, chase clients and third parties for documents, upload files to our system, and maintain a clear, jargon-free client experience. A law degree is not required but welcome.

Qualifications

• Be the first point of contact on phones or emails for clients and provide updates.
• Work with legal teams for complex matters and escalate when needed.
• Progress cases by chasing clients, other law firms and third parties for documents.
• Upload legal documents and information to our system.
• Maintain an excellent client experience with clear, timely, jargon-free communication.
• A law degree is not required but is a bonus.

Responsibilities

• Be the first point of contact on phones or emails for the day, providing updates and answering questions.
• For more complex matters, work directly with our legal teams to transfer calls internally, take messages or escalate emails.
• Help progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
• Upload legal documents and information to our system.
• Maintain an excellent client experience by ensuring communication is clear, timely and jargon-free.

Skills

Customer service

Communication skills

Client support

Data entry

Education

No degree required

Tools

In-house software

Job description

We’re looking for a motivated and focused person with recent experience (i.e. last 12 months) either working in an estate agency or legal experience in residential conveyancing to join our fast-growing law firm.

Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.

We’re growing fast, and we’re looking for Legal Assistants / Client Support Analysts to join our enthusiastic and empathetic team.

People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer.

Juno makes conveyancing simpler, clearer and faster

• Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.

• We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.

• We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.

• We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.

About the role

• You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.

• For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.

• You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.

• You’ll be uploading legal documents and information to our system.

• Help maintain an excellent client experience by ensuring communication is clear, timely and jargon-free.

• You don’t need a law degree but it’s a bonus.

• This is a work-from-home role with normal full time working hours between 9am-6pm, Monday to Friday.

  This is an ideal role for someone who enjoys speaking with clients and thrives in a busy environment. It’s a great opportunity to develop your career in the legal sector while gaining hands-on experience in property law and conveyancing within a fast-paced, supportive team.

Join us!

We’re looking for people who want to start a legal career at a law firm that’s doing things differently. If that’s you, apply through our Recruitee service with a compelling cover letter and recent CV/résumé.