Legal Assistant / Client Support Analyst

Juno Property Lawyers Limited; Wales; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic law firm as a Client Support Analyst focused on enhancing the client experience throughout the property transactions. You will be the first line of communication and help facilitate the legal process from inquiry to resolution, making the buying and selling process simpler and faster for clients.

Qualifications

• No law degree required, but legal experience is a bonus.
• Motivated and focused individuals desired.

Responsibilities

• First point of contact for calls and emails.
• Escalating complex matters to legal teams.
• Chasing clients and other firms for documents.

Skills

Communication

Customer Service

Organization

Job description

We’re looking for a motivated and focused person to join our fast-growing law firm.

Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.

We’re growing fast, and we’re looking for Client Support Analysts to join our enthusiastic and empathetic team.

People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer.

Apply now if you want to start a career at an exciting, dynamic, successful law firm that’s doing things differently. Email [e-mail] with a compelling cover letter and recent CV/résumé.

Juno makes conveyancing simpler, clearer and faster

• Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
• We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.
• We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
• We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.

About the role

• You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.
• For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.
• You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
• You’ll be uploading legal documents and information to our system.
• You don’t need a law degree or experience at a law firm but it’s a bonus.
• This is predominantly a work-from-home role with normal full time working hours between 9am-6pm. Monday to Friday.

We’re looking for people who want to start a legal career at a law firm that’s doing things differently. If that’s you, please email [e-mail] with a compelling cover letter and recent CV/résumé.

Let’s have a chat

We’d love to tell you more about what’s on offer, and answer any questions you have about working at Juno.

Email Cathy with your CV to arrange a confidential intro call.