Remote Legal Assistant & Client Support — Conveyancing

Juno; Greater London; Remote; GBP 26,000 - 38,000; Full time

Job summary

Juno in the UK is hiring a Legal Assistant / Client Support Analyst to be the first point of contact for clients via phone or email, providing updates and answering questions.

You’ll work with our legal teams on complex matters, chase clients and third parties for documents, upload files to our system, and maintain a clear, jargon-free client experience. A law degree is not required but welcome.

Qualifications

• Be the first point of contact on phones or emails for clients and provide updates.
• Work with legal teams for complex matters and escalate when needed.
• Progress cases by chasing clients, other law firms and third parties for documents.
• Upload legal documents and information to our system.
• Maintain an excellent client experience with clear, timely, jargon-free communication.
• A law degree is not required but is a bonus.

Responsibilities

• Be the first point of contact on phones or emails for the day, providing updates and answering questions.
• For more complex matters, work directly with our legal teams to transfer calls internally, take messages or escalate emails.
• Help progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
• Upload legal documents and information to our system.
• Maintain an excellent client experience by ensuring communication is clear, timely and jargon-free.

Skills

Customer service

Communication skills

Client support

Data entry

Education

No degree required

Tools

In-house software

Job description

Juno in the UK is hiring a Legal Assistant / Client Support Analyst to be the first point of contact for clients via phone or email, providing updates and answering questions.

You’ll work with our legal teams on complex matters, chase clients and third parties for documents, upload files to our system, and maintain a clear, jargon-free client experience. A law degree is not required but welcome.