Leasehold Support Officer

Archer Resourcing; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Leasehold Support Officer for the London Borough of Tower Hamlets. This role involves providing essential support in Leasehold Services, assisting customers, and collaborating with colleagues for service improvement. Ideal candidates will have a customer service background, strong communication abilities, and proficiency in IT tools.

Benefits

£250 referral bonus

Qualifications

• Experience in a customer-facing role.
• Strong oral and written communication skills.
• Enhanced DBS check within the last 12 months or willingness to obtain.

Responsibilities

• Provide comprehensive support within Leasehold Services.
• Respond to telephone enquiries for customer service.
• Maintain confidentiality of information as per policies.

Skills

Customer service

Communication skills

Teamwork

Tools

MS Office

Job description

Job Title: Leasehold Support Officer, London Borough of Tower Hamlets

Client:

Archer Resourcing

Location:

London Borough of Tower Hamlets, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

018fbf4a9b78

Job Views:

49

Posted:

24.06.2025

Job Description:

Job purpose:

• To provide comprehensive support within Leasehold Services, covering administration activities and transactional services.
• To collaborate with team colleagues to deliver excellent customer service and improve service delivery.
• To assist in processing and monitoring various service activities.

Responsibilities include, but are not limited to:

• Distributing incoming correspondence according to procedures.
• Responding to telephone enquiries to ensure the best service and outcomes for customers.
• Supporting senior staff on planned or ad-hoc basis.
• Attending out-of-office meetings as required, including evening meetings.
• Maintaining confidentiality of information per Tower Hamlets policies and the Data Protection Act.
• Contributing to achieving the service’s performance targets.
• Providing flexible support, including producing invoices accurately and promptly.

Requirements:

• Experience working to deadlines.
• Proficiency in IT, including MS Office.
• Experience in a customer-facing role.
• Strong oral and written communication skills.
• Ability to work effectively in a team.
• Enhanced DBS check within the last 12 months or willingness to obtain one.

Working with Archer Resourcing:

We help professionals find exciting roles across the UK, leveraging strong relationships with major employers in social care. We may contact you for future opportunities or hold your CV on file. We also offer a £250 referral bonus.