Leasehold & Homeownership Specialist (Hybrid)

Lifestone Homes Ltd; High Wycombe; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Health Cash Plan

Generous pension scheme

Annual leave entitlement up to 30 days

Flexible benefits allowance

Job summary

Lifestone Homes Ltd is seeking a Homeownership Officer in a 6-month fixed-term contract based in Wooburn Green, High Wycombe. You will manage resale, lease extension, and Section 20 matters, providing expert guidance to residents and colleagues to uphold high service standards.

You will work on a varied caseload with a focus on delivering value for money while maintaining strong relationships with residents, management companies, and external partners. This role is hybrid, 37 hours per week.

Qualifications

• Previous experience working within leasehold, homeownership or housing management services
• Good understanding of current housing legislation and leasehold management practices
• Experience delivering a responsive customer-focused service
• Ability to communicate and negotiate effectively with residents, stakeholders and partners
• Experience managing complex enquiries and resolving issues professionally
• Strong organisational skills and ability to manage competing priorities
• Ability to assess situations, make decisions and take ownership of outcomes
• Strong written and verbal communication skills
• Customer-focused approach with a commitment to delivering positive outcomes
• Ability to build and maintain effective relationships across a range of stakeholders
• Creative and solution-focused approach to problem solving

Responsibilities

• Manage 100% resale enquiries and associated conveyancing administration within agreed timescales
• Respond to legal enquiries and work closely with internal and external legal teams
• Process applications requiring permissions under leases, including alterations and other requests
• Administer lease extension applications and associated processes
• Support the delivery of Section 20 consultations, including preparation of statutory notices
• Work closely with Property Services, Asset Management and Development teams on planned works and procurement activities affecting homeowners
• Provide specialist advice and guidance on leasehold and freehold matters across the organisation
• Act as an advocate for homeowners, ensuring their needs and expectations are understood and considered
• Attend site visits, scheme briefings and post-occupation reviews where required
• Support service improvement projects and homeowner engagement initiatives
• Manage homeowner enquiries, concerns and complaints professionally and effectively
• Build strong relationships with residents, management companies, freeholders, valuers and other stakeholders
• Support colleagues across the wider business by sharing expertise and best practice on homeownership matters

Job description

Lifestone Homes Ltd is seeking a Homeownership Officer in a 6-month fixed-term contract based in Wooburn Green, High Wycombe. You will manage resale, lease extension, and Section 20 matters, providing expert guidance to residents and colleagues to uphold high service standards.

You will work on a varied caseload with a focus on delivering value for money while maintaining strong relationships with residents, management companies, and external partners. This role is hybrid, 37 hours per week.