Leasehold & Commercial Housing Manager

Housing Diversity Network; Birmingham; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Annual leave 26 days + holidays

Pension scheme with Citizen match

Health insurance & wellness

Job summary

Citizen is seeking a Leasehold & Commercial Housing Manager in Birmingham with responsibility for overseeing shared ownership, leasehold and freehold portfolios. The role requires strong knowledge of lease terms, legislation and governance, with focus on delivering high-quality service.

You will manage complex lease queries, lead regulatory processes, and maximise income from commercial spaces while guiding teams through policy updates and change management.

Qualifications

• Experience managing leasehold, shared ownership, freehold and/or commercial portfolios.
• Strong understanding of residential/commercial leases including shared ownership staircasing and enforcement.
• Evidence of ongoing professional development in leasehold law and related housing legislation.

Responsibilities

• Oversee management of shared ownership, leasehold and freehold portfolios with high-quality service.
• Ensure compliance with legislation, lease terms and governance policies.
• Manage complex lease-related queries (alterations, assignments, subletting, breaches).
• Lead Section 20 consultations, tribunal activity and legal instructions to protect Citizen’s position.
• Maximise income for commercial premises in line with lease terms.
• Lead service delivery across leasehold, shared ownership, freehold, and RTB/RTA.

Skills

Leasehold management

Stakeholder management

Leases & legislation

Team leadership

Negotiation

Education

Relevant degree in housing/property management

CIH Level 4 or working towards

Job description

Exciting Career Opportunity at Citizen!

This is an amazing new opportunity for someone who is passionate about delivering a high quality sustainable service to our communities and customers at Citizen, leading the way in managing Citizen's shared ownership, leasehold and freehold portfolios.

Leasehold & Commercial Housing Manager

Salary: £65,038

Position: Permanent, Monday - Friday, 37 Hours Per Week

Location: Birmingham / Hybrid – minimum 2 days a week in the office

We are brave, we are ambitious, we are honest, and we are Citizen!

Key Responsibilities

• Oversee the effective management of shared ownership, leasehold and freehold portfolios, ensuring a consistent, high-quality service.
• Ensure full compliance with legislation, lease terms and organisational policies, maintaining strong governance and risk management.
• Manage complex queries relating to lease obligations, including alterations, assignments, subletting, breaches and interpretation of lease clauses.
• Lead the coordination of Section 20 consultation, tribunal activity and legal instructions, ensuring processes are timely, compliant and protect Citizen’s legal and financial position.
• Ensure commercial premises are managed effectively, maximising income in line with lease terms.
• Lead service delivery for leasehold, shared ownership, freehold, commercial housing and RTB/RTA.

(For a full list of job responsibilities please refer to the job description)

Qualifications and Experience

• Relevant degree or professional qualification in housing, property management, or a related field (e.g., Institute of Residential Property Management qualification, alternatively, RICS (Residential) or equivalent professional qualification).
• Evidence of ongoing professional development in leasehold law, service charges, building safety and relevant housing legislation.
• Extensive experience managing leasehold, shared ownership, freehold and/or commercial property portfolios.
• Strong understanding of residential and commercial leases, including shared ownership staircasing, lease variations, assignments, subletting and enforcement.
• Experience leading teams, developing staff and embedding consistent standards of practice.
• Ability to interpret leases, legislation and technical guidance and translate them into clear operational processes.
• Skilled in negotiation, challenge and influencing to secure compliance and high-quality service delivery.
• CIH (Certificate in Housing) Level 4 qualification or willing to work towards.

Manager's Quote

Do you have leasehold and commercial experience? Are you knowledgeable handling queries regarding leases and associated charges?

Are you happy to review processes and identify opportunities to improve the service we provide to our customers? This role provides a great opportunity to influence and shape how we do things at Citizen.

You will have direct line management of two team leaders and have direct input into improvement activities and team projects as well as the management of two busy teams.

This is a fast evolving area, due to upcoming changes in legislation, but you could make a real difference.

What We Offer

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Company Culture

We will work together as one team and embrace our Citizen values.

Closing date: 8am on Monday 12th October

Interview Process

• First stage: Teams video call
• Second stage: Face to face interview at 4040 Lakeside, Birmingham Business Park, B37 7YN

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.