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CITIZEN; Birmingham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Annual leave 26 days

Annual leave purchase scheme

Flexible working hours

Training programs

Career development

Job summary

Citizen is seeking a dedicated Neighbourhood Officer to join our Birmingham and West Midlands team. You will oversee tenancy management, address anti-social behaviour, and work with partners to resolve issues while providing safeguarding support.

This permanent role offers a supportive culture, flexible working, and opportunities for professional growth within a forward-thinking housing provider.

Qualifications

• Experience conducting interviews to discuss sensitive customer issues.
• Ability to develop professional relationships with partners to achieve positive outcomes.
• Willingness to attend meetings/events outside normal hours.
• Ability to adapt to change and handle conflicts.

Responsibilities

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour and collaborating with multi-agency partners.
• Handling safeguarding matters with discretion.
• Carrying out regular block and estate inspections.
• Managing tenancy issues for new build properties in the patch.
• Conducting tenancy reviews for properties in the area.
• Reviewing service charges and depreciation.

Skills

Interviews

Relationship building

Flexibility

Resilience

Integrity

Driving license

Job description

Position: Permanent, Full time, 37 hours per week, Monday - Friday

Location: Birmingham - Mobile working

We are brave, we are ambitious, we are honest, and we are Citizen!

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Manager's Quote:

Are you that special someone ready to make a real difference in our communities? Join our dynamic and culturally rich team of Neighbourhood Officers, covering Birmingham and the West Midlands.

We pride ourselves on being brave, honest and ambitious with a strong team spirit and a supportive culture. You’ll have the confidence to work independently and make your own decisions, while knowing that your managers and colleagues are always there to support you.

We’re looking for someone with enthusiasm, resilience, and the confidence to take ownership of their work.

If you thrive in a role where you’re trusted, empowered, and part of a team that values collaboration and mutual support, this is the role for you.

Key Responsibilities:

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.
• Dealing with sensitive safeguarding matters
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation

Skills and experience:

• Ability to carry out interviews to discuss sensitive customer issues
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Current driving licence and access to a car

We would be excited if you have:

Experience working with a Social Housing Provider or similar customer facing role

Ability to be innovative and look for ways to improve customer experience

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Interview date: Thursday 5th October 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing

Citizen Housing is a Disability Confident Employer

Official Accredited Living Wage Employer