LearningOps: Continuous Improvement & Automation Lead

National Grid; Tipton; Hybrid; GBP 50,000 - 59,000; Full time

Benefits offered by this job

Company car

Bonus

Pension with employer match

Share incentive plan

Salary sacrifice car

Technology schemes

Employee assistance lines

Matched charity giving

Job summary

National Grid is seeking a Continuous Improvement & Automation Lead within Learning & Development to drive operational excellence across the UK and US, shaping how learning services are delivered. This hybrid role requires travel between sites and a company car is included.

You will combine process improvement with automation to improve efficiency and scalability for the learning function, supporting evolving business needs.

Qualifications

• Experience leading continuous improvement programmes.
• Knowledge of Lean, Six Sigma or equivalent.
• Experience identifying and implementing automation opportunities.
• Strong analytical and problem-solving capability.
• Experience using data to drive decisions.

Responsibilities

• Lead continuous improvement initiatives across Learning & Development.
• Design and implement processes to boost efficiency and customer experience.
• Drive adoption of automation technologies and digital solutions.
• Use data to identify trends and improvement opportunities.
• Facilitate workshops and stakeholder engagement for change.
• Establish governance, metrics and reporting on outcomes.
• Embed a culture of continuous improvement across the function.
• Collaborate with internal and external partners for sustainable improvements.

Skills

CI leadership

Lean Six Sigma

Automation opportunities

Stakeholder engagement

Analytical thinking

Data-driven decisions

Learning & Development experience

Process mapping

Automation platforms

Lean Six Sigma certified

Job description

National Grid is seeking a Continuous Improvement & Automation Lead within Learning & Development to drive operational excellence across the UK and US, shaping how learning services are delivered. This hybrid role requires travel between sites and a company car is included.

You will combine process improvement with automation to improve efficiency and scalability for the learning function, supporting evolving business needs.