Learning & Development Trainer - Support Centre

Fuller's; City Of London; À distance; GBP 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

25% discount on food and drink

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Résumé du poste

Fuller’s is looking for a Learning & Development Trainer to join the Talent & Development team. This field-based role supports pubs and hotels by delivering engaging learning experiences that build capability and enhance service culture.

You will coach managers and teams, drive training programmes, and promote digital learning across the estate. You will work closely with operational leaders to identify learning needs, deliver practical solutions and embed our Be the Difference values.

Qualifications

• Experience delivering training, workshops or development programmes in an operational setting.
• Experience coaching managers and teams to improve capability, performance and engagement.
• Passion for developing people with ability to engage and inspire learners.
• Operational credibility, ideally in hospitality, retail or multi-site businesses.
• Experience supporting openings, refurbishments or change programmes is advantageous.
• Experience delivering leadership, service or behavioural skills training is beneficial.
• Familiarity with learning technology and platforms such as Attensi is advantageous.
• Excellent communication, facilitation and stakeholder-relations skills.
• High energy and strong organisational skills with ability to multi-task.

Responsabilités

• Support training during pub and hotel investment, refurbishment and reopening projects.
• Deliver face-to-face workshops, team training and development programmes across Fuller’s estate.
• Coach managers and teams to improve performance, capability and engagement.
• Facilitate core L&D programmes and support key business initiatives.
• Promote use of Attensi and other digital learning opportunities.
• Identify learning needs with operational leaders and provide practical solutions.
• Act as ambassador for the Be the Difference culture and uphold values.
• Build relationships across levels to support continuous learning.

Connaissances

Training delivery

Coaching

People development

Hospitality experience

New openings experience

Leadership training

Learning technology

Communication

Organisation & energy

Attensi

Outils

Attensi

Description du poste

Learning & Development Trainer

Salary: up to £44,000/annum + bonus

Location: Field Based

We have an exciting opportunity for a Learning & Development Trainer to join our Talent & Development team at Fuller’s. This field-based role plays a key part in supporting our pubs and hotels by delivering engaging learning experiences that develop capability, strengthen performance and bring our service culture to life. Working closely with operational leaders, you will support investment and refurbishment projects, deliver impactful training programmes, coach managers and teams, and help colleagues develop the skills, confidence and behaviours needed to create exceptional customer experiences.

What You'll Be Doing:

• Support training and capability building during pub and hotel investment, refurbishment and reopening projects.
• Deliver engaging face-to-face workshops, team training sessions and development programmes across the Fuller’s estate.
• Coach managers and team members to improve performance, capability, engagement and customer experience.
• Facilitate core Learning & Development programmes and support the delivery of key business initiatives.
• Drive engagement with our digital learning platform, Attensi, encouraging colleagues to make the most of their learning opportunities.
• Work closely with operational leaders to identify learning needs and deliver practical development solutions.
• Act as an ambassador for our \"Be the Difference\" service culture, embedding our values and standards across the business.
• Build strong relationships with colleagues at all levels to support continuous learning and development.

What We're Looking For:

• Previous experience delivering training, workshops or development programmes within an operational environment.
• Experience coaching managers and teams to improve capability, performance and engagement.
• A genuine passion for developing people, with the ability to engage, inspire, build confidence and create excitement for learning.
• Strong operational credibility, ideally gained within hospitality, retail, leisure or another multi-site customer-facing business.
• Experience supporting new openings, refurbishment projects or operational change programmes would be advantageous.
• Experience delivering leadership, service or behavioural skills training would be beneficial.
• Experience using learning technology and digital learning platforms, such as Attensi, would be advantageous.
• Excellent communication, facilitation and relationship-building skills, with the ability to build credibility and influence stakeholders at all levels.
• High levels of energy, enthusiasm and personal impact, with excellent organisational skills and the ability to manage multiple priorities.

A full UK driving licence and access to your own vehicle are essential, as regular travel across the Fuller’s estate is a key requirement of the role.

What's in it for you?

• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream.

If you're someone who lights up a room, thrives on developing others, and loves creating memorable learning experiences that make a real difference, we'd love to hear from you.