Field Learning & Development Coach - Hospitality

Fuller's; Greater London; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25% discount on food and drink

Discounted hotel stays

My Fuller’s online benefits

Healthcare Cash Plan

Induction and training

Wagestream

Job summary

Fuller’s is seeking a Learning & Development Trainer to join our Talent & Development team. This field-based role will deliver engaging learning experiences across our pubs and hotels to strengthen performance and enhance service culture.

You will coach managers and teams, drive development programmes, and promote our digital learning platform Attensi. A UK driving licence and travel across Fuller’s estate are essential for this role.

Qualifications

• Previous experience delivering training, workshops or development programmes within an operational environment.
• Experience coaching managers and teams to improve capability, performance and engagement.
• A genuine passion for developing people, with the ability to engage, inspire and create excitement for learning.
• Strong operational credibility, ideally gained within hospitality, retail, leisure or a multi-site customer-facing business.
• Experience delivering leadership, service or behavioural skills training would be beneficial.
• Experience using learning technology and digital platforms, such as Attensi, would be advantageous.
• Excellent communication, facilitation and relationship-building skills with the ability to influence stakeholders at all levels.

Responsibilities

• Support training during pub and hotel investment, refurbishment and reopening projects.
• Deliver face-to-face workshops, team training sessions and development programmes across Fuller’s estate.
• Coach managers and teams to improve performance, capability, engagement and customer experience.
• Facilitate core Learning & Development programmes and support delivery of key business initiatives.
• Drive engagement with our digital learning platform Attensi and encourage use of learning opportunities.
• Work closely with operational leaders to identify learning needs and implement practical development solutions.
• Act as an ambassador for Fuller’s Be the Difference service culture, embedding our values and standards.

Skills

Training delivery

Coaching

People development

Hospitality experience

Facilitation

Communication

Tools

Attensi

Job description

Fuller’s is seeking a Learning & Development Trainer to join our Talent & Development team. This field-based role will deliver engaging learning experiences across our pubs and hotels to strengthen performance and enhance service culture.

You will coach managers and teams, drive development programmes, and promote our digital learning platform Attensi. A UK driving licence and travel across Fuller’s estate are essential for this role.