Front of House Skills Trainer - 12 month FTC

Marston's; Wolverhampton; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Car Allowance

Training and induction from NITA award

Apprenticeship programmes

Enhanced Maternity & Paternity leave

30% off in Marston’s pubs

Employee assistance programme

Health Screening Discounts

Job summary

Marston's is seeking a Front of House Skills Trainer on a 12-month fixed term contract. You will lead end-to-end learning initiatives across our pub operations, delivering sessions face-to-face, digitally and blended to boost guest experiences.

You’ll travel nationwide, build relationships with cross-functional teams and coach colleagues to deliver practical learning that aligns with our standards and values.

Qualifications

• Experience in designing and delivering learning solutions for hospitality teams.
• Strong organisation and project management skills with a proactive approach.
• Confident presenter with ability to coach groups and adapt to audiences.

Responsibilities

• Deliver end-to-end learning solutions across pub operations, in person, digitally and blended.
• Collaborate with Commercial Marketing and Operations to ensure practical, engaging training.
• Travel nationwide; present to groups and coach teams to build skills and confidence.

Skills

Learning & development

Organisation & project management

People-focused communication

Travel nationwide

Leadership in hospitality/retail

Public speaking / training delivery

Tools

Power BI

Beanstore/EPOS systems

Microsoft Office

Job description

Front of House Skills Trainer - £37,000 + £7,500 car allowance

12-month Fixed Term Contract

Due to maternity leave within the team, we’re looking for a Front of House Skills Trainer to join our Learning, Leadership & Inclusion team on a 12-month fixed term contract.

You’ll play an important part in supporting Marston’s ambition to be the #1 Local Pub Company in the UK, helping our pub teams build the skills, confidence and knowledge they need to deliver brilliant experiences for our guests.

What you’ll be doing

You’ll manage the end-to-end delivery of learning solutions across our pub operations, from supporting the development of training through to delivering engaging sessions face-to-face, digitally and through blended learning.

Working closely with teams including Commercial Marketing and Operations, you’ll build strong relationships across the business and make sure our learning solutions are practical, engaging and meet the needs of our pub teams.

We’re looking for someone who is passionate about learning and development, confident presenting to groups and a natural coach. You’ll be people-focused, approachable and comfortable adapting your style to different audiences and situations.

As this is a nationwide role, regular travel will be required, so you’ll need a full UK driving licence and access to a vehicle.

What we’re looking for

Essential

• A passion for learning and development, including your own personal development
• Strong organisation and project management skills
• A friendly, approachable and people-focused style
• The ability to thrive in a fast-paced environment and adapt to changing priorities
• A proactive approach to solving problems and responding to business needs
• Leadership experience within hospitality, leisure or retail, ideally within a high-volume pub or bar environment
• Confidence presenting to groups and delivering face-to-face, digital and blended learning
• Excellent communication and interpersonal skills
• The ability to build rapport, influence and work effectively with stakeholders at all levels
• A full UK driving licence, access to a vehicle and willingness to travel nationwide

Desirable

• Knowledge of Power BI, Reputation and Beanstore/EPOS systems
• An understanding of hospitality legislation and practices, including licensing requirements and EHO
• Confidence using Microsoft Office applications
• A CIPD Learning & Development or HR qualification

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Car Allowance
• Training and induction from our NITA award training team
• Apprenticeship programmes – offering development at any stage of your career
• Enhanced Maternity & Paternity leave
• 30% off in Marston’s pubs and Marston’s Inns accommodation
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Save as you earn scheme
• Employee assistance programme, to support your well-being including confidential 24/6 helpline
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Health Screening Discounts
• Long Service Awards
• Buy and sell additional leave
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Healthcare Cash Plan

Come as you are. Personality and passion is important to us. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you.We can't wait to see what we can make happen together! #MarstonsWherePeopleMakePubs