Hospitality L&D Coach: Train, Develop & Elevate Service

Lymington Precision Engineering (Lpe) Ltd; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Fuller’s is seeking a Learning & Development Trainer to join the Talent & Development team. This field-based role supports pubs and hotels by delivering engaging learning experiences that develop capability and strengthen service culture.

You will deliver workshops, coach managers and teams, support refurbishment projects, and drive adoption of our Attensi digital learning platform across the estate, partnering with operational leaders to meet learning needs.

Qualifications

• Experience delivering training, workshops or development programmes in an operational environment.
• Experience coaching managers and teams to improve capability and engagement.
• Passion for developing people with ability to engage and inspire learners.
• Hospitality/retail/leisure exposure preferred, multi-site experience ideal.
• Willingness to travel across Fuller’s estate and drive if needed.

Responsibilities

• Deliver face-to-face workshops and development programmes across Fuller’s pubs and hotels.
• Coach managers and teams to improve performance and engagement.
• Align learning plans with investment, refurbishment and opening projects.
• Promote and drive usage of Attensi and other digital learning tools.
• Collaborate with stakeholders to embed the Be the Difference service culture.

Skills

Training delivery

Coaching

Facilitation

Communication

Stakeholder management

Learning technology

Tools

Attensi

Job description

Fuller’s is seeking a Learning & Development Trainer to join the Talent & Development team. This field-based role supports pubs and hotels by delivering engaging learning experiences that develop capability and strengthen service culture.

You will deliver workshops, coach managers and teams, support refurbishment projects, and drive adoption of our Attensi digital learning platform across the estate, partnering with operational leaders to meet learning needs.