Learning & Development Trainer

Fuller's; Greater London; Sur place; GBP 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

25% discount on food and drink

Discounted hotel stays

My Fuller’s online benefits

Healthcare Cash Plan

Induction and training

Wagestream

Résumé du poste

Fuller’s is seeking a Learning & Development Trainer to join our Talent & Development team. This field-based role will deliver engaging learning experiences across our pubs and hotels to strengthen performance and enhance service culture.

You will coach managers and teams, drive development programmes, and promote our digital learning platform Attensi. A UK driving licence and travel across Fuller’s estate are essential for this role.

Qualifications

• Previous experience delivering training, workshops or development programmes within an operational environment.
• Experience coaching managers and teams to improve capability, performance and engagement.
• A genuine passion for developing people, with the ability to engage, inspire and create excitement for learning.
• Strong operational credibility, ideally gained within hospitality, retail, leisure or a multi-site customer-facing business.
• Experience delivering leadership, service or behavioural skills training would be beneficial.
• Experience using learning technology and digital platforms, such as Attensi, would be advantageous.
• Excellent communication, facilitation and relationship-building skills with the ability to influence stakeholders at all levels.

Responsabilités

• Support training during pub and hotel investment, refurbishment and reopening projects.
• Deliver face-to-face workshops, team training sessions and development programmes across Fuller’s estate.
• Coach managers and teams to improve performance, capability, engagement and customer experience.
• Facilitate core Learning & Development programmes and support delivery of key business initiatives.
• Drive engagement with our digital learning platform Attensi and encourage use of learning opportunities.
• Work closely with operational leaders to identify learning needs and implement practical development solutions.
• Act as an ambassador for Fuller’s Be the Difference service culture, embedding our values and standards.

Connaissances

Training delivery

Coaching

People development

Hospitality experience

Facilitation

Communication

Outils

Attensi

Description du poste

Learning & Development Trainer

Salary: up to £44,000/annum + bonus

Location: Field Based

We have an exciting opportunity for a Learning &Development Trainer to join our Talent & Development team at Fuller’s. Thisfield-based role plays a key part in supporting our pubs and hotels bydelivering engaging learning experiences that develop capability, strengthenperformance and bring our service culture to life. Working closely withoperational leaders, you will support investment and refurbishment projects,deliver impactful training programmes, coach managers and teams, and help colleaguesdevelop the skills, confidence and behaviours needed to create exceptionalcustomer experiences.

What You'll Be Doing:

• Supporttraining and capability building during pub and hotel investment,refurbishment and reopening projects.
• Deliverengaging face-to-face workshops, team training sessions and developmentprogrammes across the Fuller’s estate.
• Coachmanagers and team members to improve performance, capability, engagementand customer experience.
• Facilitatecore Learning & Development programmes and support the delivery of keybusiness initiatives.
• Driveengagement with our digital learning platform, Attensi, encouragingcolleagues to make the most of their learning opportunities.
• Workclosely with operational leaders to identify learning needs and deliverpractical development solutions.
• Actas an ambassador for our "Be the Difference" service culture,embedding our values and standards across the business.
• Buildstrong relationships with colleagues at all levels to support continuouslearning and development.

What We're Looking For:

• Previousexperience delivering training, workshops or development programmes withinan operational environment.
• Experiencecoaching managers and teams to improve capability, performance andengagement.
• Agenuine passion for developing people, with the ability to engage,inspire, build confidence and create excitement for learning.
• Strongoperational credibility, ideally gained within hospitality, retail,leisure or another multi-site customer-facing business.
• Experiencesupporting new openings, refurbishment projects or operational changeprogrammes would be advantageous.
• Experiencedelivering leadership, service or behavioural skills training would bebeneficial.
• Experienceusing learning technology and digital learning platforms, such as Attensi,would be advantageous.
• Excellentcommunication, facilitation and relationship-building skills, with theability to build credibility and influence stakeholders at all levels.
• Highlevels of energy, enthusiasm and personal impact, with excellentorganisational skills and the ability to manage multiple priorities.

Afull UK driving licence and access to your own vehicle are essential, asregular travel across the Fuller’s estate is a key requirement of therole.

What’s in it for you?

• 25%discount on food and drink, across all our pubs and hotels for you and yourfriends and family. Increasing to 30% after one year, 35% after three years and40% after five years.
• Discountedhotel stays at hotels in the Fuller’s Family
• Access to‘My Fuller’s’ – our online benefits platform where you can make savings at 100sof retailers and access discounted gym memberships, cinema tickets and muchmore.
• HealthcareCash Plan – after one year with us you will have access to a 24-hour GP serviceand the ability to claim your money back for dentist and eyecare appointments.
• Fullinduction and training
• The optionto receive up to 35% of your earnings as you earn them with Wagestream.

If you're someone who lights up a room, thrives ondeveloping others, and loves creating memorable learning experiences that makea real difference, we'd love to hear from you.