Learning & Development Specialist - Flexible Hours

ESP Group; Woodfield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working hours

Training provided

Job summary

The ESP Group in Arbroath is seeking a Learning and Development Associate to join the contact centre team on a full-time, permanent basis. You will bring excellent communication and administration skills and a passion for delivering outstanding customer service.

As part of our Support team you will design, deliver and evaluate training and continuous development programmes, collaborating with Operations and Compliance to meet business objectives, while creating a positive, inclusive learning

Qualifications

• Excellent communication and administration skills.
• Passionate about delivering exceptional customer service.
• Care about career progression and development.
• Willing to design, deliver and evaluate training programs.

Responsibilities

• Design, deliver and evaluate training and quality assurance activities.
• Collaborate with Operations and Compliance to meet business objectives.
• Support new team members and partners to develop across channels.

Skills

Excellent communication

Administration skills

Customer service

IT skills

Time management

Organisational skills

Positive attitude

Tools

CRM systems

MS Office / IT systems

Job description

The ESP Group in Arbroath is seeking a Learning and Development Associate to join the contact centre team on a full-time, permanent basis. You will bring excellent communication and administration skills and a passion for delivering outstanding customer service.

As part of our Support team you will design, deliver and evaluate training and continuous development programmes, collaborating with Operations and Compliance to meet business objectives, while creating a positive, inclusive learning